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210 Andover St Reviews
Read reviews from customers who used our services at 210 Andover St
Total reviews
192
Average Rating
4.7/5
Messy
Nice guy but he left my kitchen a mess. Left without replacing racks in the oven, the lefts parts and trash on the counter.
Gary O,
Danvers, MAGreat Technician But Waited too long!
Jaime Q was perfectly fine. However, I was not able to get a timely appointment to get the ice maker working again. Jaime's diagnosis of the problem on July 24 was fine and we ordered 3 parts for the repair. The parts arrived in a week, and I informed Sears and asked for an appointment before August 8. The phone representative agreed to take care of this and then gave me an appointment for August. I changed it back to the 8th, and called again. The representative told me that I would be listed as an "emergency," since I had been without ice for 2 weeks. The repair was done today and I will know in 24 hours if the ice maker is working. I am not sure that I can recommend Sears Home Services due to the long waits.
Timothy A,
Beverly, MADishwasher still broken
The dishwasher is still not working, and keeps shutting off.
Erin P,
Salem, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771551041617
Arrogant and intimidating service person
The tech was very very arrogant. I am surprise you are employing such a service person. He wanted to leave before his allotted time and not help diagnose the noise issue after installing the fan. He was rude with my wife. She felt intimidated.
Santosh L,
North Reading, MACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012229175
Sears'-Dryer service
Jamie was great. It took him less than 15 minutes to replace the broken wire in the door for the light switch. But, as for your communication regarding your service to have my dryer repaired, not good. Information that was given to you regarding the problem was never told to the repairman; thus the part that was needed was never ordered. The second repair visit was canceled due to staff issues; and, finally, they repaired it on the third-scheduled visit! Why wasn't I top priority and put at the top of the list for service today? They came at 1:29 pm. You canceled twice, and those days were a "waist of time" for me.
Violet O,
Beverly, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759278668695
Washer still does not drain
Technician responded and went through the various error codes and determined that the washer was all set. I immediately started a wash and the same problem occurs again with not draining the wash water.
Thomas P,
Gloucester, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740869809713
Disappointed
No one came today (10/25/24). I had a problem with my washing machine. A technician came on August 23 and said it was a computer problem. He checked and the part was no longer available. Sears has not fixed the problem to date.
Wesley R,
Wenham, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729901950105
Terrible technician
The technician said I tampered with my oven controls when I did not . I followed the instructions in the manual for cleaning and now the insurance company will not repair my oven. The technician made no attempt to listen to me and just made his own determination that I tampered with the controls
Donaldmira R,
Salem, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1700001150455
GE simple problem no support from sears
Second visit for refrigerator gasket replacement and zero help. Better off not calling them at all not like the old reliable of Sears service fleet.
Peter H,
Boxford, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1699570131198
Not happy at all
He seemed totally rushed, was trying to argue with me, I asked him if he was going to clean my machine because that's what it said in the description and he said no, I asked him what he was going to do for this service because it was my first time he said I'm just gonna do what I'm supposed to do but that didn't explain anything. All he kept doing was making references to when you go to a doctor's office and get a check up. That's what he was going to do to my machines was a check up. He couldn't even explain anything that he was going to do. I told him my washing machine was leaving white marks on my clothing. Then he was referencing his mother about her saying more is better and him saying no it's not and not to put too much laundry detergent in there because more is not better. I told him I wasn't doing that anyway. I still don't know what this service was supposed to entail and what he was actually supposed to do but he was in and out of here in 20 minutes or so.
Kerry D,
Peabody, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697152615236