521 Lynch Blvd Reviews

Lots of choices to pick from. Lots of help around.

it was okay

Easy to schedule, though scheduling AI is somewhat ineffective and service visit window is all day (8-4). Technician was efficient and even came back for payment because their check acceptance system does not work and I was out (other adult was home) when they came.

Arrived on schedule (a little early). Inspected the mower. Described the work needed. Completed work and left. Confidant and respectful.

repair barbecue grill

They did not tell me that they would charge me a fuel surcharge until after they arrived. Fuel prices are down but surcharge remains. $99 for diagnosis which takes 15 min is too expensive. Especially when the repair bill is $800 and you need to decline the service because a new one costs $500.

Edit: changing from 2 stars to 3 stars because they responded here on Google. To restate, the service has been consistently awful for one appliance out of 5, and not good for another appliance. A little more background. It’s $59/month for their plan, which includes a $100 deductible the first time they come out for any given incident. We have needed repairs on a mini fridge, a dryer, and an oven. We have needed replacement on our washer and now our stove. The first 4 appliances were replaced or fixed within the first 4 months of being on their program. This last appliance (the stove) will likely have taken 4 months alone to be replaced. Before the first visit 2 of the 5 stovetop units were working. After service came out (which included parts replacement) the first time, somehow all units were no longer working. So they ordered new parts again, again they were shipped to the house, again they tried to repair, no dice. This cycle was repeated no less than 5 times. I think the issue is this induction stove seems to be mostly electronic with circuit boards and such that likely require more skills than most technicians have. It’s hard for the techs to get assistance themselves when they call in for help from management. So out of pocket cost for this stove replacement is $59 for 4 months on their service plan plus $100 for initial deductible (plus 4 months with no stove). Each of the 4 other appliances had a $100 initial deductible as well. So cost wise it really isn’t that bad. And you can always reach customer service 8a-5p. In summary I’ve had a bad experience with 2 of my 5 appliances. Glad I signed up for their program but not sure if I’ll stay on. Initial review: This company has one of the worst customer experiences I have ever seen. The guys that do the work are not to blame, they’re just pawns in the machine. I feel bad for them to be honest. I will say, the customer experience is consistent. Consistently awful. It’s taken over 3 months for them to repair our stove. Finally they’re declaring it has to be replaced.