521 Lynch Blvd Reviews

The service was to repair the ice maker on a Kenmore Refrigerator. There was a $99 diagnostic charge to evaluate the repair. The repair man was very professional and one look at the ice maker and he knew that it needed to be replaced. The replacement of the ice maker unit took literally 5 minutes and the additional labor charge for that was $180. So the entire work on the fridge took all of about 6 minutes and the total labor cost ($99 diagnostic plus $180 repair = $279). This was in addition to the cost of the ice maker unit (over $200). So basically while the service was done professionally, this is a ripoff in my opinion. Next time I'll buy the unit online and install myself or have a plumber do it for much cheaper.

Sears sent a third party. First visit they said a part was needed and it would take 5 business days. A week later they said 14. Then the part didn't come in until additional 5 days. Then the repairman was "sick" and no one else could do his job so the replacing of the part took another 5 days. I used up three sick days to stay home from work when it should have been one at most. Then the final repairperson put deep scratches in the hardware floor and we need repair work for that.

Problem was not solved. Rep couldn't duplicate and so did nothing. I believe they should have replaced the 'igniter' as that seems to be the reason for this happening. They ruled out everything else, but said the igniter looked fine and was working........ This has been an 'intermittant' problem for quite some time. By ruling out that the stove is getting gas, etc. then it seems the igniter is the only item that could be malfunctioning at times. When they left they made a comment:"Don't be surprised if this happens when cooking dinner tonight as we didn't do anything to fix"....... Really??? Really..............Not happy at all after to paying close to $100.00 for them to do .....nothing at all...............do something!

The repair person was patronizing and condescending. Instead of acknowledging the problems with my induction stove, he spent the time telling me that I need to adjust to the different stove and that cooking is only as good as the person doing it and that you can't multitask and cook. This is after a previous repair call where the repair person told me my stove wasn't cooking evenly because it wasn't completely level. Two visits, two times talked down to, stove still not working as a quality appliance should. I will never use Sears again..

Very disappointing - I have a service contract for repair and maintenance on my Sears purchased cooktop - scheduled a maintenance visit and the technician, during visit, indicated that the cooktop needed fixing as one of the burners was not functioning properly. He indicated that he wasn't the repair person but he called the individual while he was at our appointment and confirmed that the repair tech would be at my home at 1 or 2 pm the same day to perform the necessary repair. I waited all day and repair person never showed up and never called to say that he wasn't going to show up. I called Sears and the person I spoke to in customer service indicated that the ticket had not been entered into their system for that day's activities and that I should call back the following morning after 8 am. I did so and set up a repair appointment for the next available slot, which was for the following week. I spent the whole day captive in my home because the repair person said that he would be visiting that day. I've had good luck with Sears appliances but this was very disappointing customer service.

Technician didn't seem to know what was wrong with my dishwasher and ordered multiple new parts for replacement. It took 10 days to actually get it fixed, and it still doesn't work. Now it will take another 8 days to get another technician to re-evaluate it.

Garbage disposal was replaced last year under warranty but new model did not adapt to plumbing but technician made it fit improperly. A year later this garbage disposal leaked from the bottom and also independently from the poor plumbing; it was replaced again under warranty but told we would now need to hire our own plumber, which we did as soon as new disposal arrived. However new disposer was a repackaged disposer ( you could tell by the glue seal) with no parts included - no gasket or discharge horn; plumber had to obtain new parts to make it work including a gasket and plate that was not included in repackaged unit. Cost me $395 for plumber for a $250 disposal.

The WORST service I have ever experienced. Two appointments scheduled for 1 to 5p. The first one they FINALLY arrived AFTER 5p. The 2nd, the incompetent technician couldn't look up my warranty information though 2 persons I called were able to look it up instantly. He called at 4:45p asking about the warranty information. I spent 30 min getting a "job number" for him and called him back. HE WOULDN'T ANSWER THE PHONE and blew off the appointment. He RESCHEDULED it for 2 weeks later without calling me back!!