521 Lynch Blvd Reviews

The WORST service I have ever experienced. Two appointments scheduled for 1 to 5p. The first one they FINALLY arrived AFTER 5p. The 2nd, the incompetent technician couldn't look up my warranty information though 2 persons I called were able to look it up instantly. He called at 4:45p asking about the warranty information. I spent 30 min getting a "job number" for him and called him back. HE WOULDN'T ANSWER THE PHONE and blew off the appointment. He RESCHEDULED it for 2 weeks later without calling me back!!

One point for calling 30 min before the "repair" and showing up, for $99. The young technician seemed very unexperienced. He didn't care about the dust and dirt behind my fridge. Stepped into it, then did spread it throughout my kitchen. The diagnose was a broken compressor. He offered a repair for $1,000!!. Then he tried to sell me the repair in combination with a repair plan for 12x$49. I denied a repair since my fridge is a 2003 model. I asked him for alternatives and for a discount on a new fridge. He mentioned that he would have to go to his car in order to get a coupon. Then he took my credit card, called my bank for validation without informing me. He asked me for a sheet of paper and a pen, wrote a confirmation number down. I asked for an invoice. He said his printer is broken and I would receive an email. Nothing. No invoice, no email. Absolutely unprofessional and a bad experience.

we purchased two HVAC systems for our home from SEARS along with additional master service contract to cover everything. After a scheduled maintenance service in early march the furnace stopped functioning. Called SEARS, they scheduled someone to comeout but no one showed up for the appointment. Called them again and they told me someone will visit but no one showed up again. Called them 3rd time and after asking me many questions I was told that I need to change my Thermostate (which sears had installed) and that it will cost me. First I was surprised that no one is coming to look at it, 2nd that a almost brand new thermostat would stop working, which has been working fine, 3rd that I was being asked to pay even though I had purchased Master agreement with additional cost. Sears refused to service or come-out to take a look at the problem. We were without heat for 6-7 days, this after paying 10s or thousands dollars on brand new equipment install. I finally used the manual to walk through all settings of the sophisticated communicating thermostat (with lots of setting) and tripped on a setting where HeatPump was set to OFF. After I set this ON, the heat started working again. Provided SEARS attitude and approach to fixing customer's issues, I would NOT recommend anyone to go with SEARS for HVAC installs.

There was only one person in charge of the whole store.

Unfortunately, I had an awful experience with the repair of my washing machine. It took no less than 10 phone calls, one online chat, more than two half days of missed work, and a month and a half without being able to do laundry for them to replace the lid of my washing machine. In trying to schedule my repair on the phone, I kept getting transferred to different customer service representatives who were unable to help me, and each time I had to explain the entire situation to them over again. The multiple staff people I spoke with were all varying degrees of polite. The epitome of the experience was being spoken rudely to and hung up on by a manager. Yet, the manager who I spoke with minutes later online was able to resolve my issue immediately, further emphasizing that the rudeness and misinformation I experienced on the phone was unnecessary. I'm sure the repair process requires much coordination on the part of Sears, however, at least in my case, there is considerable room for improvement in efficiency and customer service.

I have contacted sears four time regarding my ice maker that does not work I have been paying 30 every month for about 15 months now and they sent technicians to my house solve the problem chargin me an additional $75.00 per visit and didn't fix the problem, not I'm with more than $600.00 out my pocket and not ice maker I should just buy a new fridge with that money.

Sucks prices are cheaper in nh for new appliances not damaged ones. Dont waist your time shopping here.