521 Lynch Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paul C
Customer service response - Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future
Sears Home Services on December 14, 2018
Arun S
Their support is bad.. they showed more interest in enrollment than giving actual service. Don’t go for this cheap play. If there is a repair you would get an appointment a minimum of 20 days later. Sears- Please wake up... I can call the local vendor and get the work done in one day...
stephen M
I thought everything was great until I found that the ice machine will not dispense the ice through the door like it is suppose to. Another appointment is scheduled for next Monday or Tuesday which will be visit 5 for this appliance It is a disgrace..
Customer service response - Thank you for taking the time to bring this to our attention Stephen! We hate to see that you are still having issues and would love the opportunity to take a look and see how we can help out. If you would please email the name, address, and phone number associated with the order to SHSSocialcare820@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2018
eileen D
very good service, nice repair man, cleaned everything up, answered questions. always good service from sears
Rob L
Sears did not honor the maintenance agreement, instead they "bought it out" and will send me a check so that I can deal with the problem. That was not the agreement I signed up for. I bought the service contract to avoid having to source the new water heater, deal with its installation and the removal of the old one. I will never deal with Sears maintenance contracts again.
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to SHSSocialcare@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on December 14, 2019
Joan S
Work was done but the ice maker fell off. It flooded our freezer. when I call to have someone come back an appointment was made for Sept 4. It was cancelled for some unknown reason, and rescheduled for Sept 10. So we waited from Aug 22 until Sept 10 to have a problem fixed that was created by the repair person. Would not use Sears repair service again.
Customer service response - Joan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please email us at searsservice@searshc.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 14, 2019
Amanda S
They no-showed for our repair!
Customer service response - Amanda, we are sorry to hear that you did not have a positive experience with Sears. If your concerns are still unresolved and you would like us to look into your situation further for you, please email us at searsservice@searshc.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 14, 2020
Lorene J
Customer service response - Thank you, Lorene, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the issue at hand and synopsis to searsservice@searshc.com, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2020
Michael G
It has been over a month and I still have no part and no repair. No one has contacted me about the delay. I can see why Sears is close to extinction. Very disappointed as I have spent a lot of money over the years
David S
The serviceman came in my house without a mask. He then diagnosed the problem to a thermal fuse and gas value; the part and labor to fix would be $603. He needed to order parts and would come back in about 2 weeks to install them. We settled on a date and time range. When he didn't show up on the date that we arranged I call the office; after waiting for 20 mins I finally got to speak with someone who informed me that they parts were on back order. At that point I cancel the parts and service. I was put on hold while he contacted the service department and then cut off. I called back and again waited 20 minutes to talk with someone. I finally got to speak with someone and they confirmed that the parts and service had been cancel and that my credit card should be credited for the $603. It never was so I disputed the charge with my credit card company. I then called New England Appliance for service. The came over and fixed the dryer on the spot with just a new thermal fuse which they had in his truck. Total charge was $156. I give sears appliance repair one star only because 0 wasn't an option. They are ether completely incompetent or scammers.
