521 Lynch Blvd Reviews

The repair itself was fine. The service man was very professional, polite, and friendly. He did the work quickly and neatly. No mess. What I don't understand is why it takes TWO service visits when I knew exactly what the problem was and told Sears exactly what part I would need when I first requested service. When that first guy came, all he did was pull out the fridge, ask me what the problem was and say that I needed the valve (the same valve I had already told Sears I needed). But he said we had to schedule a second appt. to get it installed because he didn't have the part on his truck. I would understand if I had not not specifically stated what part I needed when I first called, but this seemed ridiculous for me to have to take another day off. Why didn't Sears just tell the first guy what part I needed so he would have it on the truck? This is the THIRD time this part has been replaced, so there was no question....it was all in the service history.

The service was excellent,the technician was well experienced,he knew what he was doing.