521 Lynch Blvd Reviews

The technician was very professional and knowledgeable. However the price was EXORBITANT. The repair would have taken less than 30 minutes (per the technician), and the labor cost was $285. That's over FIVE HUNDRED AND SEVENTY DOLLARS PER HOUR. The tech was stuck in the middle, as the cost was fixed for the replacement of the washer's lid lock. Unbelievable.

Technician came but the fridge never cooled down. The company has refused to send another technician back out, leaving us with a hot fridge and no service. Will not use this company again.

My water heater recently gave way and leaked through the bottom. Since it was under warranty I have been working with Sears to get a replacement. The Customer Service folks have been helpful and courteous to the extent of what they can do, however, the other departments have terrible people. I got transferred to their benefits department to understand what is covered or not because I suddenly had a plumbing emergency come up due to the water heater and the guy said plumbing emergency is not covered which I did not argue about if it was not in the plan. But I asked how long does it take to get a replacement and he said 7-10 business days. I have little Kids in the house and I got nervous and asked what am I supposed to do for 7 - 10 days without hot water. The response I received in the rudest way was “ I don’t know. I guess do not take a shower with Cold Water”. This interaction has left a bad taste and once i get my replacement installed, I will never do business with Sears ever again.

The serviceman was great and went out of his way to complete the appointment after the original contractor's truck broke down. Sears, however, is awful. My part was backordered, the original appointment was cancelled due to the backlog, and I had to wait 6 weeks or so to rebook it. I was unable to talk to a human being to resolve this, or at least expedite the new appointment if someone cancelled. Very frustrating. My original appointment was in May, the tractor was fixed August 4th. This cost me a lot of money to hire someone to cut my grass 2/3 of the season.

Came to service stove a before said it was user error, stove oven still didn't work, called again and told them the same thing , already paid service fee, came out 2nd time tech said I refused to fix last trip???, not true, after 15 minutes found that knobs were not correct switched knobs and told me the service fee needed to be paid again because I refused to fix the problem last time,???, since I believe the tech lied about needing a part replacement on the first trip when he said it was user error, I paid once I'm not paying twice for a bad tech and lie the first time???