100 Cambridgeside Pl Reviews
Showing most recent reviews from verified customers of Sears Home Services
William P
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on May 12, 2025
Roy C
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on March 16, 2025
diane Y
The technician was great, no complaints. Previous visit-The service company is very disappointing. There is no window during the day for service and twice i waited all day and got a message late in the afternoon both times that my appointment would have to be re- scheduled. It is also impossible to talk to a human. I tried multiple numbers with no success. I would recommend the tech but not the service company This visit, everything worked out, but the mechanism for tracking estimated time of arrival is poor. Still, it's impossible to talk with a human.
Customer service response - We're glad to hear the technician met your expectations, Diane. We apologize for the scheduling issues and communication difficulties, and we appreciate your feedback as we work to improve our service.
Sears Home Services on March 13, 2025
Gert C
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on December 05, 2024
Lena J
Very knowledgeable, was very precise. Found the problem within minutes and within minutes was repaired
Customer service response - Thank you for your positive feedback, Lena! We're pleased to hear that our technician was knowledgeable and efficient in resolving the issue.
Sears Home Services on October 06, 2024
Moogie M
This person fixed the issue. The last technician who came was supposed to fix the rubber door gasket but he made the issue worse than before. This guy fixed the issue in 10 minutes. Have not had the washer for over a week.
Customer service response - Thank you for your feedback, Moogie. We're glad to hear the issue was resolved quickly, and we apologize for the inconvenience caused by the previous technician.
Sears Home Services on September 02, 2024
Eve S
The initial appointment with a tech was delayed by hours. He arrived late. He ordered parts, which arrived in a week. Then, that very same tech didn't show up for 3 consecutive appointments in a week, no texts or calls. It took hours to get a supervisor involved to schedule a 4th appointment with someone else. Scott was assigned! Sears you need to do better. 😞 Scott was very courteous and knowledgeable. He fixed my dishwasher promptly!! Thank you.
Customer service response - Thank you for acknowledging our customer service. We're thrilled you had a positive experience.
Sears Home Services on July 15, 2024
Judith A
Technician was thorough and informative and polite
Customer service response - Thank you for recognizing our technician's professionalism and the quality of service provided. We're glad to hear your experience was positive!
Sears Home Services on July 07, 2024
Roodly D
The technician was friendly, courteous, helpful. He attempted to repair my washer multiple times. If it wasn’t for the fact that the washer could not be repaired I would give him 5 stars.
Customer service response - We appreciate your feedback and are glad to hear that our technician was friendly, courteous, and helpful during their attempts to repair your washer. We apologize for not being able to fix the issue and thank you for taking the time to leave a review.
Sears Home Services on January 24, 2024
Patricia N
Ricky was professional and responsive. However, the machine is still not working properly. It’s still stopping in the middle of a cycle with a UE code. When I readjust the load and restart it, it adds time and refills the tub.
