100 Cambridgeside Pl Reviews
Showing most recent reviews from verified customers of Sears Home Services
Malini P
Albert, the technician, was knowledgeable, professional and personable. We are very happy with the service he provided.
Customer service response - Thank you for your 5-star review, Malini! We're pleased to hear that Albert was knowledgeable, professional, and personable.
Sears Home Services on May 28, 2025
Dan U
Vonzell was awesome! He repaired our washing machine for another issue a couple of years ago and remember me. I was so happy he was the technician as he did a great job the last time. Vonzell knew exactly what to do and fixed our washing machine in no time flat. Reasonable price too. And he's very personable. Sears is lucky to have him. Decades of experience under his belt. I made the mistake of contacting a local jack of all trades repair person because I thought they'd respond faster than Sears and it was a nightmare. He was young and inexperienced and after two trips to the house, not only was the machine not fixed, he didn't give an estimate for several days later. I didn't feel confident the local repair person could do the job and went to the Kenmore repair website and was surprised I could schedule a Sears technician to come out the next day. Vonzell ended a week and a half of frustration with the inexperienced local repair person. Thank you Vonzell!
Customer service response - Thank you for your 5-star review, Dan! We're thrilled to hear that Vonzell provided awesome service and quickly resolved your washing machine issue.
Sears Home Services on May 26, 2025
Anita D
Albert was great but getting to him was a real pain in the neck. It’s very hard to find a human being to deal with a problem and I still have a problem in that. I’m being charged for things. I’m not sure I should be charged for I will get back in touch with him as he put as he proposed. Alas, he did not fix the dishwasher. Neither did the technician who came and tried again. And getting hold of anyone online or by phone is a nightmare.
Customer service response - Thank you for your 5-star review, Anita! We're glad to hear Albert was great, and we recommend contacting us directly to resolve any billing concerns.
Sears Home Services on May 19, 2025
Doug P
Steve was great--efficient & knowledgeable
Customer service response - Thank you for your 5-star review, Doug! We're pleased to hear that Steve was efficient and knowledgeable.
Sears Home Services on May 19, 2025
Zachary C
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 18, 2025
Judith R
On time, excellent service.
Customer service response - Thank you for your 5-star review, Judith! We're pleased to hear that you received on-time and excellent service.
Sears Home Services on May 18, 2025
Fritzlaine T
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 14, 2025
Thomas F
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 13, 2025
Karen B
Great service! We were very pleased with our technician Fednel’s expertise.
Customer service response - Thank you for your 5-star review, Karen! We're pleased to hear that you were very pleased with Fednel's expertise.
Sears Home Services on May 12, 2025
Edward C
Excellent service !!! Top notch knowledgeable and competent.
Customer service response - Thank you for your 5-star review, Edward! We're pleased to hear that you found our service excellent.
Sears Home Services on May 12, 2025
