100 Cambridgeside Pl Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mama N
Ricky, the technician for the washer and dryer is excellent. Sears the company is horrible! I would give up the Sears insurance and pay Ricky. First it is hard to get a person, then it is hard to get an appointment, then they send you conflicting notices about the appointment (for example”Your technician will be there between 8 and 12.” “Expected arrival is 2:25” What clock do they use?) it didn’t matter because at 2:00, I got a notice that he would be coming the following day! So expect to spend your entire day waiting for no one to come. And that was the good news! They have NO technician for the air conditioner or garage door opener. Get my own and they will reimburse me $75. Anyone who comes out for $75 probably doesn’t know what they are doing. Sears and Spirit Airlines must be inept cousins! Stay away!!!
Customer service response - We're glad Ricky was excellent, but truly sorry for the confusion and inconvenience you experienced with our service scheduling and limitations. Thank you for bringing this to our attention.
Sears Home Services on June 11, 2024
Aihua H
Sears used to be an excellent name for their good product and services. But the repairman today used their trade name is not the same . I have choice home warrenty . Every appointment, is always 8am to 5 pm with little consideration about how difficult that is for a property manager like me . Worst than that, after waited so long , my problem sti not resolved , either being cancelled , or a send full day , end up only paying for the. Opaymdnt , said choice home warrenty need to replace it , it’s no longer produce it , only a refrigerator broken drawer . Which is untrue , because I ordered my self from all brand appliance. Because I waited for month , when I received it , it’s missing the top , and cost me over $180 , I de use to return it and go through my choice home watrenty. Thinking why I have to pay that much . Now choice home warranty debt the pay , for whatever the excuses . I was told CHW always denib, you need to fight to get paid
To S
Confirmed my appointment text me to tell me the technician wouldn't come minutes later said okay we're confirming he'll be there nobody showed up....waited all day!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 03, 2025
Storm T
Ricky was a great tech!!! 360$ in labor is absolutely ridiculous. He was done in less than 10 minutes and the part cost 70$. Sears should be ashamed.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 07, 2024
cm K
Way too many text messages leading up to appointments. Then, despite the numerous confirmations from Sears saying between 8-12, at 11:30, updated to 2:30-4:30. Whole day as other reviewers have shared. Technician was fine but wasn’t prepared with towels-used our whole roll. Fridge is fixed, so that’s good, but am happy with decision NOT to buy Sears appliance insurance based on other reviews—sounds the same as my experience.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 23, 2024
Mark R
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on June 05, 2024
thomas J
Outrageous price quote for simple problem
Customer service response - Thank you, thomas, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 07, 2024
Christopher D
He was very rude! He did not fix my problem! He had the information he needed!
Ran C
Technician arrived 4 hours late, only to tell us that there is no point in fixing the machine since a repair would be as much as a new one. $130 evaluation fee and a day of work spent waiting.
Customer service response - We apologize for the trouble you've faced, Ran. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 29, 2025
Solange J
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on March 20, 2025
