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100 Cambridgeside Pl Reviews
Read reviews from customers who used our services at 100 Cambridgeside Pl
Total reviews
576
Average Rating
4.5/5
Excellent service. Very helpful
Candy L,
Customer service response - Thank you for your 5-star review, Candy! We're happy to hear you found our service excellent and helpful.
Sears Home Services on 1758503228107
Technician was awesome
Mary F,
Customer service response - Thank you for your 5-star review, Mary! We're happy to hear our technician was awesome.
Sears Home Services on 1758245710097
Repair person was great. He put the new part in and the fridge (hopefully) should start to get colder. Ii was without the use of my fridge for weeks. Very inconvenient. It was set for coldest setting and Temperature would not go lower than 40 degrees. Food spoiled. The process to get my fridge repaired was not pleasant. I had multiple delays due to a part that could not be located and was not always clearly informed as to what was happening. Part was finally found on eBay The staff on the phone have tried to be helpful, but it was very difficult to talk to a real Person and to go through the process. They sometimes seemed to be reading from a script and could not deviate from their instructions. The process of getting it repaired was stressful. I had to keep calling and being forceful and demanding (not how I usually behave). There had to be 2 escalations and marking things as an emergency in order to get the part and fridge fixed. It shouldn’t be this difficult when you’ve paid for a warranty that says they will fix the product or give you a new one.
Liz P,
Customer service response - Thank you for your feedback, Liz. We're sorry to hear about the difficulties you faced during the repair process and appreciate your patience. We're glad the repair was completed and hope your fridge is now working well.
Sears Home Services on 1758246026047
Very professional, super polite and explained the work being done.
Classic G,
Customer service response - Thank you for your 5-star review! We're happy to hear our technician was professional, polite, and explained the work clearly.
Sears Home Services on 1758159597538
Pamela N,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1758162204146
Ron D,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1757654916458
He was so polite and fast good job he did
Lucy C,
Customer service response - Thank you for your 5-star review, Lucy! We're happy to hear our technician was polite, fast, and did a good job.
Sears Home Services on 1757642395047
Gloria O,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1757654899880
This technician was excellent in service and repair
Patricia M,
Customer service response - Thank you for your 5-star review, Patricia! We're happy to hear the technician provided excellent service and repair.
Sears Home Services on 1757464160363
Deborah M,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1757298801887
