Appointment Lookup
802-552-4364
100 Cambridgeside Pl Reviews
Read reviews from customers who used our services at 100 Cambridgeside Pl
Total reviews
576
Average Rating
4.5/5
Very knowledgeable, was very precise. Found the problem within minutes and within minutes was repaired
Lena J,
Customer service response - Thank you for your positive feedback, Lena! We're pleased to hear that our technician was knowledgeable and efficient in resolving the issue.
Sears Home Services on 1728193172142
This person fixed the issue. The last technician who came was supposed to fix the rubber door gasket but he made the issue worse than before. This guy fixed the issue in 10 minutes. Have not had the washer for over a week.
Moogie M,
Customer service response - Thank you for your feedback, Moogie. We're glad to hear the issue was resolved quickly, and we apologize for the inconvenience caused by the previous technician.
Sears Home Services on 1725276607935
The initial appointment with a tech was delayed by hours. He arrived late. He ordered parts, which arrived in a week. Then, that very same tech didn't show up for 3 consecutive appointments in a week, no texts or calls. It took hours to get a supervisor involved to schedule a 4th appointment with someone else. Scott was assigned! Sears you need to do better. 😞 Scott was very courteous and knowledgeable. He fixed my dishwasher promptly!! Thank you.
Eve S,
Customer service response - Thank you for acknowledging our customer service. We're thrilled you had a positive experience.
Sears Home Services on 1721105355471
Technician was thorough and informative and polite
Judith A,
Customer service response - Thank you for recognizing our technician's professionalism and the quality of service provided. We're glad to hear your experience was positive!
Sears Home Services on 1720413574060
The technician was friendly, courteous, helpful. He attempted to repair my washer multiple times. If it wasn’t for the fact that the washer could not be repaired I would give him 5 stars.
Roodly D,
Customer service response - We appreciate your feedback and are glad to hear that our technician was friendly, courteous, and helpful during their attempts to repair your washer. We apologize for not being able to fix the issue and thank you for taking the time to leave a review.
Sears Home Services on 1706150115019
Ricky was professional and responsive. However, the machine is still not working properly. It’s still stopping in the middle of a cycle with a UE code. When I readjust the load and restart it, it adds time and refills the tub.
Patricia N,
Therese C,
Extremely poor communication from Sears throughout. Technician arrived 3.5 hours after the 4-hour repair window. I wasted my whole day sitting at home waiting for them. Couldn never reach a human on the phone to ask a question or figure out a plan. Prior to visit, an ordered part was cancelled without notifying me and I had no way of knowing to order another.
Hilary G,
Customer service response - We apologize for the inconvenience with the communication and scheduling, Hilary. Thank you for your feedback, and we recommend contacting us directly to address your concerns further.
Sears Home Services on 1779219255143
Expensive, and a language barrier with Communication
Niamh D,
Customer service response - We apologize for the communication issues and pricing concerns, Niamh. We appreciate your feedback and will work on improving our service.
Sears Home Services on 1757905196836
My appointment time was changed without any notification. I found out after I called Sears almost a half hour the scheduled time which was between 8-12. When I called to see what was going on, I was told that my time was changed without contacting me. Bad business practices.
Evelyn C,
Customer service response - We apologize for the lack of notification regarding your appointment change, Evelyn. We appreciate your feedback and will work on improving our communication practices.
Sears Home Services on 1757032963330
