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200 Westgate Dr Reviews
Read reviews from customers who used our services at 200 Westgate Dr
Total reviews
224
Average Rating
4.3/5
No points what so ever!!! I have sent 3 emails telling you that you have the wrong email address and to please remove this address in your file. Obviously you have totally ignored my request!!!!!!!!! ONCE more, contact the client by telephone and ask for a corrected email. I DO NOT LIVE IN THE USA AND THIS IS MY EMAIL ADDRESS
Susan K,
Horrible
Joe S,
The range is not working. Please send the technician back.
Nelson M,
This was not a repair! It was an annual check up on all 10 appliances. Your annual service program is getting worse instead of better. We have been with your company since the 1950's! It would be more convenient if your customers were directed to the proper associate to correct problems. This annual visit was the worse job ever!
Dawn-Marie S,
Customer service response - Oh no Dawn Marie! We are so sorry to hear that you feel this way. We would love to have more feedback from you. We want you to be satisfied with your annual check up. If you are interested, please share more with us here: [email protected]. Thank you for your review and we hope to hear from you!^KL
Sears Home Services on 1513252800000
This company needs to go out of business period.
Brahim B,
Customer service response - We are sorry to hear that you did not have a positive service experience. Our standard is good quality service and clearly, due to a variety of factors, we did not achieve that for you. We apologize for any and all inconveniences this has caused you. ^OC
Sears Home Services on 1544788800000
Jessie D,
Customer service response - Hi Jessie-- We appreciate you taking the time to share your rating. We hate that you had less than a satisfactory service with us, and we want you to know that your feedback will help us improve in the future! ^LB
Sears Home Services on 1544788800000
Giovanni A,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We appreciate your business and hope to assist you in the future.
Sears Home Services on 1544788800000
Problem not fixed stopped working within 24 hours of repair had to wait 7 days before they could come back
Nancy L,
Customer service response - Hi Nancy! Thank you for taking the time to let us know about this. We hate to see that the unit stopped working and would love the opportunity to take a look and see how we can help out. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
A new belt was put on my old maytag washer but within two washloads the belt came off. You have 90 days to report this information to Sears Home Services but I called for days and I got the same message "Due to larger than larger volume there may be a longer than usual wait to speak to a representative." I had to buy a new washer and dryer on 7/10/19 and to date, 7/20/19, I have yet to hear from anyone at Sears about the refund on the repair I feel is due to me. I am very disappointed in Sears and I've been using them since the early 1970's. I will be looking to buy elsewhere.
Ruthie,
Customer service response - Thank you for taking the time to bring this to our attention, Ruthie. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
Dishwasher leeks worse than before. Technician was OK nothing wrong about him, perfectly polite but the reason for the visit was the dishwasher... and that was an utter fail..... Changed gasket... was told that this happens and that the main spray can get clogged and sprays water "in the wrong way".. like I said worse than before and it's always leaked.. supposed to be the top dishwasher of the Kenmore signature range...
Dave R,
Customer service response - Thank you, Dave, for taking the time to provide us with your rating and review. We are sorry to hear your Dishwasher is worse after service. If you would please email the name, address, and phone number that is associated with this issue to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
