1339 N Pine Reviews
Read reviews from customers who used our services at 1339 N Pine
Total reviews
35
Average Rating
3.9/5
I have been waiting for my LG refrigerator to be repaired. The initial repair was requested in September. Now it is November 18 and I had to take off again. This is the 5th appointment and still the job has not been assigned. No wonder sears is out of business.
Dale V,
Customer service response - We apologize for the trouble you've faced, Dale. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731987106653
would give a 0 if I could. stood me up 3 times before he finally showed up, then voided my warranty. couldn't be more displeased with the entire Sears experience
Susan B,
Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731551606493
He only spent about 5 mins looking over the washer before he decided that it was our fault because of customer abuse and neglect. He said that we had overloaded the machine and that is why it was broken. He did not take it apart to check out the problem. He just pushed on the agitator and that was the extent of what he did. He claimed that he tried to remove the agitator but we did not see him do that. We bought a large capacity washer but what good is a large capacity washer if you can’t use it as such. But even then it is just my husband and I and we don’t have a lot of laundry. I am very displeased with the service we received and would not recommend him at all. We are in the process of disputing the denial. As you can see by the pictures we take care of our appliances and our home and most of our appliances are older because we take care of them and keep them for a long time.
Katheryn L,
Customer service response - We're really sorry to hear about your experience, Katheryn. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1725419469554
No one showed up To fix my product and I stayed home all day. I expect an apology for the inconvenience and for someone to come tomorrow and fix this. I can’t say I have ever been so dissatisfied with such poor service. If you do not come back tomorrow to address this I will promptly report you to the better business bureau No one ever responded. I would give them lower than one star if that was a possibility. Don’t expect Sears customer service to be anywhere near the quality they used to have in their repair men. Their employees now are not knowledgeable and don’t even show up half the time. I called and had another company replace my dishwasher. Will never use sears again. Worst service I’ve ever had
Sandra P,
Customer service response - Thank you for taking the time to bring this to our attention, Sandra. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711606509149
Tells me nothing is wrong. Says it just air from either central heat or vent above stove . The vent was securely closed and I turned heat off so he had no excuse. Used a bent safety 🧷 pin to check the little whole in the center of burner was not clogged. Completely ignored the flames blowing and the fact that the large burner was not burning higher than the others, as it should.
Karen B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705679876946