Friendly and knowledgeable. Answered all my questions. Easy to communicate with.

Outstanding

Jason is professional, knowledgeable, thorough and straight to the point.

The technician was very professional and friendly. He did a great job! Thank you.

The Technician stated before he even looked at the dryer "if it is miss use it is not covered." It seemed to me that he had his mind made up prior to looking at the machine. He drove up in driveway and set there 20 minutes, on what he stated was a conference call. He did not come to the door and introduce himself, leaving my 23 year old granddaughter wondering who was this man in our driveway. I told her to go ask if it was the Sears repairman so she would know his identity. Maybe the conference call was a reprimand or bad news. But I think he was unjust in his decision and he was in a bad mood. Which cost me money. I had requested that he call me and explain what he found. When he told me his decision, I told he had been no help to me and asked him to leave. He tinkered with the dryer another 10-15 minutes before he left out of the house. He again sat in his truck in my driveway for approximately 20-25 minutes before leaving. He had been so rude on his visit that my granddaughter was scared and called her brother so someone was on the phone. Then he wouldn't let her sign the ticket, instead he ask my grandson who isn't of age to the sign the ticket. I believe that is against Sears regulations.