6551 Bluebonnet Blvd Reviews

Technician was great. He did what he could do. What kind of appliance manufacturer DISCONTINUES making parts that break on a relatively new machine. Total SCAM. I Paid 143.00 to be told “it’s fixable but we no longer supply that part.”

Technician was argumentative and very arrogant. Pre determined cause of failure on drive over before looking at appliance. Was rude and insinuating insurance company is scammers and would never fix no matter what. Have him on video and asked for it in writing then he accused me of wanting him fired. Very unprofessional.

The technician said parts not available. But I could find the part online. If that is the case, is it possible the tech can come and replace the tub seal of my washing machine. Thanks.

Technician was fine. Estimated cost of repair by Sears was unbelievably BAD.

He was very rude, didn’t do the full assessment he was supposed to do and he just hung up on me when I asked him to do the work he was assigned to do! I have never had such poor communication and treatment from anyone!

Jerome came to the home when our two adult children were there. He did not explain anything to them. My husband called him and he was rude and hung up the call when he couldn’t answer the question, what is wrong with our air conditioner? We are very disappointed in the service and have filed a claim.

I used to be a loyal Sears customer, especially with service after the sale. But then I'm faced withe the old "circuit board needs to be replaced" problem. Problem is it took the repair person 3 minutes to tell me this for the standard diagnostic fee of $141.00. That could be applied to the next trip to come out and replace a $700.00 circuit board for an old dryer. All very cut and dry. But in all fairness, considering the service was 3 minutes, and the fix is almost the cost of a new dryer, they could have charged me half, but they couldn't because it's policy. Well guess what drove Sears out of business last time?? Rigid, unreasonable charges in all circumstances. Not even Amazon, Walmart, or even Home Depot treats you this way. Again, considering the time spent, and the alternatives I was left with, there should have been some reduction. But that's OK, because I've learned my lesson and now I will NEVER call Sears for anything again.

This repair was scheduled for September 5th and was rescheduled 3 times. The part was available in August 21st, and the job was cancelled on August 29th. At least I should get a service discount for the terrible warranty schedule issues. My home has been without a working refrigerator since August and a warranty repair should never take this long.

I had the most horrendous wait time to replace my AC compressor. Initial visit was on Aug 6th and the technician found that we need to replace the compressor. He left saying I will go to other repair and come back. Lo and behold, he reschedules the appointment to Aug 27th, 3 weeks later. All my requests to get a sooner appointment go in vain saying that is the earliest appointment available. And the technician doesn't show up on August 27th and reschedules it to Sep 3rd. There was not reason, explanation for rescheduling just a generic sentence that the technician was not able to make it. technician doesn't direct calls or texts and customer care knows only to say one - "you have reached the right place and I will help you today. I will escalate your issue and put it as high priority". They know all the customer care jargons but know nothing about actual customer relationship. I wouldn't consider Sears for any of my future needs and have already spread the word among my friends to never go with sears.

Appointments was for July 5th. Technician was to show between 10-11am. No show Received a call at 6:30p that he could come then. I cancelled my order. Not good service I pay $66 a month for home protection and this is the service I get