6551 Bluebonnet Blvd Reviews

The technician deserves a 5. But the company fails miserably. The first tech ordered the wrong parts. The second technician figured that out and ordered Kenmore brand. I was charged for both orders yet saw no credit on my CC bill when the first order was returned. I then received 15 repeat texts stating tech was coming out a week before. And there was no “stop “ button or human to speak to. Then three different appointments were “no shows” by the tech. I will never buy Kenmore again!

WORST WARRANTY EVER!!! BUYERS BEWARE…DO NOT BUY THIS WARRANTY!! THEY LIE REPEATEDLY!! They outsource their customer service all over the world, and they read a script “You’ve reached the right department”and then end saying “sorry ma’am it’s not my department!” I’ve had four technicians and four parts replaced, including the motherboard, to my home, however my refrigerator is STILL NOT WORKING! The third visit occurred on 6/11/24 and as of 6/13/24 my refrigerator is still unrepaired. I have been dealing with this issue since FEBRUARY of 2024! At first, they couldn’t find the parts- a 3 month delay. Then, the parts miraculously arrived to my home. Three sets of the four sets of technicians have been kind and professional. However, one technician left without completing anything! I am beyond frustrated!! I am angry for the time wasted. All my life Sears used to be a reliable American company, they are definitely an “Ameri-can’t”company, now. Can I give a score of -10? It won’t be fun when rabbit’s got the gun!

Less than one star. No place to write “Zero Star.0”He did not show up at all. We waited 10 days for the scheduled service. He called 3 hours into the day and said Sears did not schedule correctly. Whose fault was that? Sears’. He made no attempt to contact Sears and alleviate the pain. Sears has already deducted our $100 deductible - for no service. I called many times for help today to no avail. Put on hold. I want a refund $100 and to cancel our entire protection contract. I am shocked at the poor to non-existent service. Sears: How do you plan to solve this problem?

Did absolutely nothing he asked me what was wrong. Tried to charge me $700 for what he thought was wrong and never looked at the machine I felt robbed of $130 I'm pissed.