501 Marsailles Dr Reviews

NOAH j WAS A GREAT APPLIANCE REPAIR PERSON. HE WAS PLEASANT, FAST, ACCURATE AND A JOY TO HAVE WORKING ON MY APPLIANCE. WHILE I DO NOT WISH TO HAVE FURTHER PROBLEMS WITH MY APPLIANCE, I HOPE HE IS SENT TO ME AGAIN IF I DO

He arrived early! This tech represents your company well!

Very professional and helpful. On time, courteous, provided good advice and insights.

After 4 technicians, (2 from Sears) the tech I had today from Sears finally fixed the problem. He was courteous and efficient. This repair guy genuinely cared about his work. I did wait approx 4 weeks total for Sears to get 2 different technicians to my home location.

You will never talk to a person, the parts for a repair will never ship, and you will spend hours trying to get a refund for the money.

I was charged $130 for a misdiagnosis of the issue on my washing machine, and told it would be a $500 repair on top of it. When I got a second opinion, the other person found the problem immediately, fixed it in 20 minutes and charged me $20. So I will not be calling Sears home repair again.

Update 4/30/25 - So they finally showed up for an appointment after four tries. All the technician does is look for the serial code, order the part, and says he's done and will have to come back another day to fix my oven. What? Four days of missed work for him to just take a picture! I provided all of the information from my oven, including pictures. That part should have been ordered and ready to install upon the appointment. I have never in my life had so much trouble getting something fixed. When buying an appliance, 1. Never buy Samsung. 2. If they have warranty work with Sears, don't buy it. Go somewhere else that actually has customer service and not just AI. It is absolutely ridiculous that I have had to miss so much work because they can't get their act together. It takes me a month of work to earn one day. They are making be burn through five! Worst customer service ever! If I could give 0 stars I would. I just had my third cancelled appointment to fix my oven in the past month. They have only AI and foreigners to talk to, which is absolutely no help at all. They schedule their appointments from 8 am - 5 pm with no updates. If you reach out to AI, they will tell you your appointment is confirmed and then 10 minutes later they will cancel it forcing you to miss a full day of work for absolutely nothing. It's Easter weekend and I'm now without an oven because my appointment was cancelled again. Worst customer service ever. Absolutely do not recommend.