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501 Marsailles Dr Reviews
Read reviews from customers who used our services at 501 Marsailles Dr
Total reviews
52
Average Rating
4.6/5
Knowledgeable. Polite. Wore shoes covers to protect floors. Explained issue clearly and what he did to complete the repair.
Ronda S,
Customer service response - Thank you for your feedback, Ronda! We're glad to hear the technician was knowledgeable, polite, and took care to protect your floors while explaining the repair clearly.
Sears Home Services on 1788894679049
Johnny was very helpful and efficient.
Melena D,
Customer service response - Thank you for your feedback, Melena! We're glad to hear Johnny was helpful and efficient.
Sears Home Services on 1786470697381
The technician was excellent and very knowledgeable.
The G,
Customer service response - Thank you for your feedback! We're glad to hear our technician was excellent and knowledgeable.
Sears Home Services on 1785345757017
Melissa J,
Customer service response - Thank you for the amazing 5-star review, Melissa! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785076185519
Polite, knowledgeable. One of the best technicians I’ve encountered.
Nancy C,
Customer service response - Thank you for your feedback, Nancy! We're glad to hear the technician was polite, knowledgeable, and one of the best you've encountered.
Sears Home Services on 1784910472635
Rebecca L,
Customer service response - Thank you for the amazing 5-star review, Tala! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784159032179
Judith P,
Customer service response - Thank you for the amazing 5-star review, Judith! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784041505896
Both technicians couldn't have been more informative and helpful. These guys are a great example of customer service.
David W,
Customer service response - Thank you for your feedback, David! We're glad to hear both technicians were informative and helpful, providing great customer service.
Sears Home Services on 1783630456975
Johnny C,
Customer service response - Thank you for the amazing 5-star review, Johnny! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781782365449
Best I,
Customer service response - Thank you for the amazing 5-star review, Dave! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781265082743
Brad M,
Customer service response - Thank you for the amazing 5-star review, Brad! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779028970784
The repairman was great
Sharon M,
Customer service response - Thank you for your feedback, Sharon! We're glad to hear the repairman provided great service.
Sears Home Services on 1775587181796
He arrived on time, explained what had happened to the dishwasher drain . He was good at communicating the problem and fix. In and out within an hour.
Jane B,
Customer service response - Thank you for your 5-star review, Jane! We're glad to hear our technician was punctual, communicative, and efficient in fixing your dishwasher.
Sears Home Services on 1774915126127
Dixie J,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1774398173453
Carolyn B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1773275457118
Soledad A,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1768181317422
Cheryl M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1766450623737
Stephen, technician, was excellent. The repair company, not so much. He came, diagnosed problem, ordered part, said it would be here in 3 days and scheduled himself to return 2 days after that. Part came and the company began weekly rescheduling. No ability to talk to a human, the AI bots could not tell me why. After 4th reschedule with no notice I finally found a place on website that said the part had not been ordered. I did finally get thru to 3 different customer service reps on 3 different times to explain I had the correct part in hand. The rescheduling continued due to “part not ordered”. I called the technician who assured me that he would talk to a human. So, 9 reschedules and 1 1/2 months later, after the Thanksgiving holiday, I have my range repaired. If AI bots are our figure- we are in big trouble.
Vicki C,
Customer service response - Thank you for your feedback, Vicki. We're glad Stephen provided excellent service, but we're sorry for the scheduling issues you faced. Please contact us directly so we can address this further.
Sears Home Services on 1764642411914
Madeline R,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1762300906420
The service technician who came to check out my heating and cooling system from Sears, he was a great guy. He was very knowledgeable.
Cynthia A,
Customer service response - Thank you for your 5-star review, Cynthia! We're glad to hear our technician was thorough and provided great service.
Sears Home Services on 1761611477130
Kathleen G,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1759887876668
Johnny was great. Explained things well and was very friendly. I’d 100% recommend him.
Bryant P,
Customer service response - Thank you for your 5-star review, Bryant! We're glad to hear Johnny was friendly and informative, and we appreciate your recommendation.
Sears Home Services on 1759886519317
Johnny was wonderful! He was very friendly and explained things in layman’s terms . He was very thorough. I’d use Johnny every time something breaks!
Paula B,
Customer service response - Thank you for your 5-star review, Paula! We're glad to hear Johnny was friendly, thorough, and provided clear explanations.
Sears Home Services on 1759886518826
Joe F,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1759113667644
Gloria C,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1755463027080
