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1704 N Towne Mall Reviews
Read reviews from customers who used our services at 1704 N Towne Mall
Total reviews
48
Average Rating
4.2/5
First my name is John Iacono, he had my name wrong. The problem had fixed itself about 4 days before technician arrived, but we still had tech look dryer over. He didn't find anything wrong. He put dryer back together wrong. Tried to call him on cell # multiple times. (same # he used to tell us he was coming) No avail. Had to put dryer back together right, myself. Our appointment was later in the day, so personal hygiene was terrible.
John I,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765769013771
The repair person did great, the company not so much! They had me wait the first day all day to do nothing but cancel my appointment, costing me a day’s worth of pay!
Rodney S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773015835369
I called and immediately hear that I'm getting transferred to their Ai Agent to schedule your service. Nope. No, you will not. I'll use another company that has actual people.
Melissa R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760316988090
I made an appointment 3 days in advance and rescheduled doctor appointments to fit washer repair appointment. Repair man called me the morning of the appointment and told me I was #2 on his schedule that day and he would be at my home within 1 1/2 hours. After waiting all day for his arrival, I kept checking my appointment revision time for his arrival. It never changed and he NEVER showed up or called to explain the situation surrounding his neglect to show. I have given SEARS one day of my life for nothing. Do not trust them. They are not the same trustworthy company they used to be. It is not hard to send a text or make a call. Where is their decency? To be completely fair, the service tech called me a few days later to apologize. Apology accepted. The world needs more remorseful folks.
VINCENT J,
Customer service response - We apologize for the trouble you've faced, VINCENT. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454669252
frig seems to be working fine for a chance. Worst frig I have ever bought , repairs lasted a week. no ice maker again.
Lee S,
Customer service response - Thank you for your feedback, Lee. We're glad to hear your fridge is working fine now, and we appreciate your input.
Sears Home Services on 1724208975450
After the technician left I tried to wash a load of clothes and on the last cycle of spinning my floor was flooded!
Janet O,
Ian W. I hate to be the bearer of bad news but before the washer could finish a cycle, water was flowing all over the floor. We contacted Sears but was told that it would be the end of the month before they could send a repairman out. So if you have any pull and can get this fixed sooner than later we could appreciate it. It doesn’t look good for the company if they can’t push this earlier. We have been waiting since 8/15 to get our washer fixed. Why???. AND HELP. THE O’REILLY’S
Pat O,
The technician never showed up. I had to install the parts myself.
Tim B,
