2625 Scottsville Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Amanda M
The technician was on time and very knowledgeable and resolved the issue
Cheryl W
Serviced clothes dryer
RUSSELL B
Tech was quick with repair
Mike B
Tracey Y
billy C
Problem quickly diagnosed, parts on truck, repaired in short time, washer works like a champ. What more could you ask for?
K C
JUSTIN F. WAS A COMPLETE GENTLEMAN, AND EXTREMELY COURTEOUS! HIS PERSONABLE ATTITUDE AND DEMEANOR MADE ME FEEL GOOD ABOUT MY REPAIRS. GREAT GUY, KEEP UP THE GREAT WORK! FONTAINNE
Natalie L
I scheduled for an appointment on April 22 and it gave a time slot of 8am-5pm. We waited all day for them to show and they were a no-show. Tried to chat with automated scheduling ai and it kept saying the appointment was set for April 22, yet we had a no-show. At one point it showed an appointment time of 11:40am, but once again they never showed up.
Customer service response - We apologize for the trouble you've faced, Natalie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 23, 2025
J L
Made an appointment via online, got confirmation text that technician will come 8am-5pm. Nobody showed up and I waited all day not able to do anything. Tried calling phone numbers, which were all automated messages and couldn't get to talk to anyone. Very frustrating. I should have used different company rather than wasting time just waiting.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 22, 2025
Randy U
Dude bet showed up this time or last
Customer service response - We apologize for the trouble you've faced, Randy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 19, 2025
