214 S Washington St Reviews

Fridge never fixed after 3 repairman. Worse, they didn't honor the plan they encouraged on another appliance later. Joke. We canceled.

Rip Off. Worst Appliance Repair person on earth. Fid nothing but have my 82 yr old husband tryas he might turn iff a water valve under the sink while he stood there watching him struggle!! Paid over $130 fir Nothing But A Sales Pitch to buy a package of repairs for appliances. Sucked a little waterfrom the over flowing pan under the refrigerater said it would be Friday and cost will be over $500.00. Do Not Do Business With Sears Home Appliance Repair it us not the Sears we knew and had great customer care anymore. Calling the BBB with complaint today.

Which time? No one showed today. Been here 4 times already. 2 for diagnostic and 2 for parts. Still not fixed.

First of you can not get ahold of anyone at this company. The first appointment was on a Tuesday 8to5 at 3 I got online to see if it would give me some kind of update. And it said estimated arrival at 4:15. At 3:30 I got a message saying the appointment was rescheduled for the next day. The next day I had a nerve being ablated but my son could wake up if the showed up early. Again it saying 8to5. Eric showed up at 10 after 5. He was clearly agitated seemed to be having issues getting what he needed. Was cussing up a storm at his phone and then at a guy on another phone he called. Was saying he had a child he had to pick up and didn't have the time. He then went through the codes on my washer and told me my warranty company didn't cover moving the dryer off the washer as my unit is stacked and if I wanted them to do the work I d have to agree to a added charge of $150. I said well I guess I ll be calling the warranty company. He then stated without being able to move the dryer. He would order 3 parts and then said I'd have to sign for the extra guy. He then said it would be the next week before they could get back out and I'd need to get the water out of the washer(he just put in there) because it would probably start to stink before they came back. The parts showed up at my house really fast. And I got a texted asking if I wanted to up my appointment time and of course I did. This appointment time was again 8to5 (how do people cover this whole day appointment time). By 3 I figured it wasn't going to happen. But logged in on sears site and it said Logan has 3 stops but would arrive at 4:15. Then at 4:15 it said one person ahead of me arriving at my house at 5:15. At 5:32 I got an texted saying my appointment had been moved to three days later. Which wasn't going to work for me. I had two doctors appointments on that day. And well had lost my confidence that this company cares about how much of your time they waste. Or if they're going to do a good job. And most importantly there being absolutely no communication. There's no phone number for you to be able to call. My warranty company ended up booking me with another company. And was supposed to cancel with them and wouldn't yeah know it they didn't get that call and showed up. There was a miscommunication between warranty people one telling to hold on to the parts that they would be paid for them and another telling me to give them back and the new company would run all new diagnostic. Which really would be the only diagnostic cause they're first guy said he couldn't get to it. So, still waiting after dealing with this mess of a company

They left before I was able to get there and then they would not answer there phone when I was trying to tell them I was on my way. I tried calling four times, no answer. They marked the project as done anyway even though it’s not. Now I have to restart this whole process all over again.

This repairman that came today has come before and his repair never is totally successful. Today he did not replace one part that came saying it did not need replaced. Shortly after he left the machine started making the same noise that the original call was for. We are highly disappointed in this repair!

Well isn't this ridiculous we went out of town and my neighbor was here while they fixed my washer. We get home tonight and the washer washed 1 load and downey didn't even go in the washer and it then washer quit again. I've had problems with my washer since February 26,2024 and I still don't have a working washer here I go again to laundry matt tomorrow this sucks I don't recommend A&E to anyone ever. Terrible technician and can't fix a washer. I'm one pissed off customer. Now I need to call again and probably wait another 2 weeks for technician and then to order parts for it again. A&E you should care more about your customers. Trudy

I was frustrated that there was no way to message company except to cancel or reschedule my appointment. First day my appointment time was changed several times then rescheduled! Next day my appointment times were changed multiple times then rescheduled! Third day my appointment time was changed multiple times then a miracle! The technician arrived. I was ready to file a better business bureau complaint.

New ice maker installed but four hours later still no ice. Didn’t clean up mess they made. Very disappointed after waiting three weeks and having to take days off work.