214 S Washington St Reviews

Tech was always in communication with what was the problem and what they were doing. Couldn’t ask for a more pleasant person.

Fast and friendly

On time and professional.

Charlie has been thorough in accessing and fixing my fridge. Sears doesn't seem to mind how much they spend on parts and labor to try to fix as well as how much they inconvenience their customers. So we'll see if this time the fridge stays fixed. The part that concerns me is aftermarket, hopefully it is good quality. Paid twice for same issue, just didn't realize it was the same issue. After around 10 visits, my fridge seems to be working. Charlie went above and beyond to find better parts... cruising my fingers it keeps working this time!

Terrance was great! He resolved our issue and all work completed in a timely manner.

Tech was professional, courteous, honest & timely. This best describes this tech.

Great to work with-thank you!

An exceptional experience. It’s almost shocking how seamless, comfortable and easy it was from beginning to end. The technician was professional, knowledgeable, and personable! Charlie’s communication was greatly appreciated! He worked efficiently to correctly diagnose and complete the repair while providing updates as the job progressed, helpful information on the appliance, AND maintained a spotless work environment! He consistently treated both my home and myself with respect and consideration, I never felt he was condescending or patronizing. Charlie consistently conveyed a genuineness in his manner and work. He was attentive while listening to my questions, clarifying as needed, and answered thoroughly. From beginning to end I feel I was provided an exceptionally rare level of expertise and customer service, which I sincerely appreciate. Thank you for employing such a high-quality technician resulting in great customer care!

Very professional and courteous.

Very knowledgeable, had dryer going quickly. Very helpful in showing us other maintenance we can do on appliances.