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214 S Washington St Reviews
Read reviews from customers who used our services at 214 S Washington St
Total reviews
263
Average Rating
4.6/5
Lewis with Sears Appliance Repair was the technician who came out same day through my Choice Home Warranty. He got right to work and had the problem diagnosed within 15-20 minutes. He was straight forward that what was broken was expensive to fix and replacing the dishwasher would be a better option. I appreciated his recommendation. So I am looking for a new dishwasher. My home warranty will reimburse me the expense for the service call and the new dishwasher..
Leslie C,
Customer service response - Thank you for your feedback, Leslie! We're glad to hear Lewis provided prompt and straightforward service, and that you appreciated his recommendation.
Sears Home Services on 1780459627952
Brenda W,
Customer service response - Thank you for the amazing 5-star review, Brenda! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780014745498
Troy arrived in the morning and I appreciated not sitting in a vacant house all day to wait on a repairman from 8am to 5pm. He was friendly and put the part in quickly. The refrigerator fan is working now.
karla S,
Customer service response - Thank you for your feedback, Karla! We're glad to hear Troy was friendly, quick, and that your refrigerator fan is now working.
Sears Home Services on 1779813481727
Excellent effort and communication. Very personable and professional
Cathy J,
Customer service response - Thank you for your feedback, Cathy! We're glad to hear the service was personable, professional, and communicated excellently.
Sears Home Services on 1778850418911
All the technicians did excellent work, Charlie, Eric, and Louis. They were all very professional and knowledgeable. My problem was that Sears changed the original appointment that the technician scheduled for me. It was changedfrom Tuesday To Wednesday. I wanted to talk to a real person. I tried all the phone numbers I had and I just got a robot or recording. It was very frustrating. The communication with Sears Home Services was not personal. Five star
Cynthia S,
Customer service response - Thank you for your feedback, Cynthia! We're glad to hear Charlie, Eric, and Louis provided excellent service, and we apologize for the communication issues with the appointment scheduling.
Sears Home Services on 1776884355027
Tech was always in communication with what was the problem and what they were doing. Couldn’t ask for a more pleasant person.
Todd T,
Customer service response - Thank you for your feedback, Todd! We're glad to hear our technician maintained great communication and was pleasant to work with.
Sears Home Services on 1776727710523
Fast and friendly
Gary S,
Customer service response - Thank you for your feedback, Gary! We're glad to hear our service was fast and friendly.
Sears Home Services on 1776717078312
On time and professional.
WWG1WGA,MLP,
Customer service response - Thank you for your feedback! We're glad to hear our service was on time and professional.
Sears Home Services on 1776218967320
Charlie has been thorough in accessing and fixing my fridge. Sears doesn't seem to mind how much they spend on parts and labor to try to fix as well as how much they inconvenience their customers. So we'll see if this time the fridge stays fixed. The part that concerns me is aftermarket, hopefully it is good quality. Paid twice for same issue, just didn't realize it was the same issue. After around 10 visits, my fridge seems to be working. Charlie went above and beyond to find better parts... crossing my fingers it keeps working this time! UPDATE; AFTER MANY MORE VISITS FOR THE SAME ISSUE, MORE PARTS THROWN IN THE FRIDGE, A COMPLAINT TO BBB AND PAYING THE DEDUCTIBLES FOR ONE PROBLEM... WE WILL SEE IF I HAVE A COLD FRIDGE IN A WEEK. MY EVAPORATOR FREEZES UP AND FRIDGE GETS WARMER AND WARMER IN A ABOUT A WEEK. SEARS KEEPS TELLING ME WE'RE WORKING ON IT. REPAIR TECHS ARE TIRED OF SEEING MY FRIDGE. I'M TIRED OF NOT HAVING A FRIDGE IN MY HOUSE. THIS IS NOT GOOD BUSINESS.
Carla F,
Customer service response - Thank you for your feedback, Carla! We're glad to hear Charlie was thorough in fixing your fridge, and we hope the aftermarket part meets your expectations.
Sears Home Services on 1776195493134
Terrance was great! He resolved our issue and all work completed in a timely manner.
Jonathan L,
Customer service response - Thank you for your feedback, Jonathan! We're glad to hear Terrance resolved your issue promptly and provided great service.
Sears Home Services on 1775884262360
