214 S Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Megan S
My technician was a really great guy and got the job done very quickly. I would provide 0 stars for the actual appointment and communication process through both Assurant and through Sears. What a mess of a program they’re running and an absolute lack of ability to communicate effectively between each other and to their customers. Makes me reconsider how beneficial the GE extended warranty program really is. Take a look at how Home Depo provide service and technician communication and status updates to customers, and whatever you can do to mirror their system or purchase the workflow that they have seemed to perfect, do it.
Customer service response - Thank you for your feedback, Megan. We're glad to hear your technician was great and efficient, and we appreciate your insights on the appointment and communication process.
Sears Home Services on February 01, 2025
Joe K
Charlie did an amazing job, very polite & showed professionalism . Thanks Charlie
Customer service response - Thank you for your feedback, Joe! We're delighted to hear that Charlie did an amazing job and demonstrated professionalism.
Sears Home Services on January 30, 2025
Lamar P
The individual that came over, was very courteous and very knowledgeable of his job
Customer service response - Thank you for your feedback, Lamar! We're delighted to hear that our technician was courteous and knowledgeable.
Sears Home Services on January 05, 2025
Chris C
Charlie was super nice, diagnosed, and fixed the problems we were having with our refrigerator/freezer. We were very pleased with the work and outcome. Would reccomend.
Customer service response - Thank you for your feedback, Chris! We're delighted to hear that Charlie provided excellent service and resolved your refrigerator/freezer issues. We appreciate your recommendation!
Sears Home Services on January 01, 2025
Tammy M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 29, 2024
Jan D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 23, 2024
Big L
Awesome thanks
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 23, 2024
LALA D
Technician inspected machine and said it’s in good working order.
Customer service response - Thank you for your feedback, LALA! We're glad to hear that your machine is in good working order after the inspection.
Sears Home Services on December 19, 2024
Amy M
The automated system was either extremely helpful, or extremely frustrating, there was no in between. How many times are you going to contact me to have me either change my appointment if I want or confirm my appointment? I did like being able to see how many stops were before me & who my tech would be. As for our tech, we have no complaints. He was quick & knowledgeable. Couldn’t have asked for better!
Customer service response - Thank you for your feedback, Amy. We're glad to hear that your technician was quick and knowledgeable, and we appreciate your thoughts on the automated system.
Sears Home Services on December 16, 2024
Mico L
My service technician was awesome! Everything was done professionally and quickly.
Customer service response - Thank you for your feedback, Mico! We're delighted to hear that your service was professional and quick.
Sears Home Services on December 12, 2024
