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400 S Broadway Reviews
Read reviews from customers who used our services at 400 S Broadway
Total reviews
73
Average Rating
4.5/5
Jack R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1751869125967
He was not happy since he got the order late in the day and it was a big job. The parts took several weeks to be delivered and I kept getting AI generated messages about rescheduling the technician. Finally the parts came last week but each time I rescheduled, I would get another message late in the day “not going to make it”. I was not able to call or visit with anyone about the delays. When he came, he had me sign his phone and I assumed it was to show that he had arrived. However, when a copy was sent to my computer, I had acknowledged that damages might occur during the job and Sears was not responsible for any damages. He got it repaired and had me watch to make sure it was working. I believe it is fixed.
LaNell K,
Customer service response - We're sorry for the delays and communication issues you experienced, LaNell. We're glad to hear the repair was completed, and we appreciate your patience throughout the process.
Sears Home Services on 1747884658829
I was happy with the service I received, even though the exact problem could not be determined.
Frank G,
Customer service response - We appreciate your feedback and are glad to hear that you were satisfied with the service provided, despite the challenge in determining the exact issue. Thank you for taking the time to leave a review.
Sears Home Services on 1709251718453
He has the knowledge. But he was rude. ( we didn’t pay anything- it’s under warranty insurance, therefore don’t know how much it costs
Joyce C,
Customer service response - We apologize for the rudeness you experienced, Joyce. Thank you for your feedback, and we're glad the technician was knowledgeable.
Sears Home Services on 1775760928185
Unfortunately didn't fix issue, called and had to make another service request for the following week
Jackie R,
Customer service response - We apologize for the inconvenience, Jackie. Thank you for your feedback, and we're glad you've scheduled another service request to address the issue.
Sears Home Services on 1770943570548
Technician was friendly and diagnosed the issue. However, he removed the back cover on the refrigerator and did not replace it and we are unable to find the screws he removed.
Angela F,
Customer service response - We apologize for the oversight with the refrigerator cover, Angela. Please contact us directly so we can resolve this issue for you.
Sears Home Services on 1756081856811
Time was important to me and the scheduled time they were to arrived by my email was off a lot so maybe butter timing. Repair man was very informative, kind and knowledgeable. Will definitely use again
ginger F,
Customer service response - We're glad to hear the repairman was informative and kind, Ginger. We apologize for the timing issue and appreciate your feedback as we work to improve our scheduling.
Sears Home Services on 1744760950875
Technician was respectable and professional; however he was not knowledgeable of the Hisense Refrigerator. He arrived with no technical or specification data. The company failed to prepare him for the work needed. It cost me the service charge without the knowledge that the refrigerator was fixed.
Sam F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752456332522
I was told that I would receive a phone call an hour before the technician showed up at my house. I am a school teacher. I cannot be available all day. I received no phone call and the technician just left.
Amy V,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761869127645
Service tech had no idea what he was doing, didn’t know where the fabric softer went, had no idea how to fill it to the max level. Wanted to sell me an $800 part, even though he didn’t know what was wrong with the washing machine. I don’t even think he has ever washed his own clothes!! Very disappointed, would not recommend.
Callie S,
Customer service response - We're really sorry to hear about your experience, Callie. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1731468735291
