Appointment Lookup
802-552-4364
400 S Broadway Reviews
Read reviews from customers who used our services at 400 S Broadway
Total reviews
78
Average Rating
4.5/5
Timmie was very professional, communicated well & customer service focused.
Shelley B,
Customer service response - Thank you for your feedback, Shelley! We're glad to hear Timmie was professional, communicated well, and focused on customer service.
Sears Home Services on 1786728955942
The telephone service is terrible can't talk to anybody all the numbers tell the same thing need a real person to answer questions and phone number to the technician so you can communicate with them I had to reschedule because the Ai kept telling me they were coming and this was 8 pm at night get rid of Ai it dont work
William H,
Customer service response - Thank you for the amazing 5-star review, William! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786644863862
westen G,
Customer service response - Thank you for the amazing 5-star review, Westen! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783476357199
Kalvin G,
Customer service response - Thank you for the amazing 5-star review, Kalvin! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780609495512
Mary C,
Customer service response - Thank you for the amazing 5-star review, Mary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1780509565352
Very nice professional man.
Deon S,
Customer service response - Thank you for your review, Deon! We're happy to hear you found our service professional.
Sears Home Services on 1769746604323
Great service
Tina B,
Customer service response - Thank you for your review, Tina! We're happy to hear you had a great service experience.
Sears Home Services on 1768352529086
Eric was very personable and knowledgeable about our situation with our washer. He knew right away what was wrong when I described the problem. Since we have Am. Home Shield we are getting a new one!
Troy O,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1763516172019
Christi N,
Customer service response - Thank you so much for the 5-star rating, Christi! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1762911911794
Amazing watching him take the dryer apart and replace part required. Very professional. Will call again if I need a repairman. So happy I received same day service.
Jo F,
Customer service response - Thank you for your review, Jo! We're happy to hear you were impressed with the professional service and same-day repair.
Sears Home Services on 1762131363711
Trey P,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1761094457168
It literally took him about 10 minutes. We had an ice maker replaced . . . ,now I’m hoping we get ice!!
Dalene W,
Customer service response - Thank you for your review, Dalene! We're happy to hear the ice maker replacement was quick, and we hope you enjoy your new ice soon!
Sears Home Services on 1759971106941
Repairman was very professional and social. He explained things very well and easy to understand.
Jeri B,
Customer service response - Thank you for your review, Jeri! We're happy to hear you found our repairman professional and social.
Sears Home Services on 1759457142362
The repairman used the part that arrived Saturday and fixed the leak in our washing machine. Ten minutes after he left, another package of repair parts (larger shape) arrived. I’m not sure now if it is fixed, or what is in the second package.
Noon A,
Customer service response - Thank you for your review! We're happy to hear the repairman fixed the leak, but please contact us directly to clarify the situation with the second package.
Sears Home Services on 1757654481645
Brian M , the contractor who came to fix the oven was very timely, professional and completed the job without delays or surprises.
Jaci W,
Customer service response - Thank you for your review, Jaci! We're happy to hear Brian M was timely, professional, and completed the job efficiently.
Sears Home Services on 1757033320750
Great tech
Karen W,
Customer service response - Thank you for your review, Karen! We're happy to hear you had a great experience with our tech.
Sears Home Services on 1754638335086
Frank and Brian did a great job at fixing my washing machine. The AI system needs help. It rescheduled my original appointment on July 23rd without confirming with me that all parts were received. It ASSUMED that one of the parts wasn't received and automatically reschedule the appointment for August 7th. Someone needs to make sure that they confirm with the customer if parts are there or not before canceling. I had to call and AI didn't understand the following, "All my parts are here." I had to figure out how to get a human so they could make sure this wouldn't happen again.
Justina K,
Customer service response - Thank you for your review, Justina! We're happy to hear Frank and Brian did a great job fixing your washing machine. We apologize for the inconvenience with the AI system and appreciate your feedback on improving the process.
Sears Home Services on 1754638525897
Frank has demonstrated vast knowledge and application of his work.
Richard B,
Customer service response - Thank you for your review, Richard! We're happy to hear Frank demonstrated vast knowledge and skill in his work.
Sears Home Services on 1754280514570
Dana R,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1754280791168
Marlon is always friendly, knowledgeable, straightforward and informative! Fantastic technician. He is what makes his service contract valuable.
Teresa P,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1753926369383
Congenial, knowledgeable, efficient.
Judy M,
Customer service response - Thank you for your review, Judy! We're happy to hear you found our service congenial, knowledgeable, and efficient.
Sears Home Services on 1753066304332
Eric explained what was going wrong in a way I understood. He gave great suggestions letting me know what to do & look for.
Reva P,
Customer service response - Thank you for your review, Reva! We're happy to hear Eric explained everything clearly and provided helpful suggestions.
Sears Home Services on 1752715269268
Frank was very helpful at getting our issue figured out.
Jordan Z,
Customer service response - Thank you for your review, Jordan! We're happy to hear Frank was helpful in resolving your issue.
Sears Home Services on 1750640884826
Frank, the technician, wasn’t able to fix the appliance. He was, however, very helpful and honest about our next steps in replacing the unit.
Sean H,
Customer service response - Thank you for your review, Sean - Kim! We're happy to hear Frank was helpful and honest about your next steps.
Sears Home Services on 1749173859438
Marlene W,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1746145372438
