2801 Calumet Ave Reviews

The repair person was helpful in providing some information that no one previously offered. However, we still didn’t get complete answers as to why the stove keeps acting up and continue to be frustrated with the GE stove. At this point, we just want GE to make it right and refund the money and take back this piece of junk. We also had a microwave from them that lasted less than two years and a dishwasher that maybe lasted 2 1/2 years. Never buying GE again.

Not very friendly on the phone. Was told by Sears I would get a call when the service person was on their way instead they called me in the morning to tell me they'd be there sometime after 2. When I asked if I would get a phone call before they arrive they stated "well my phone doesn't work while I drive". They didn't end up being at our house until almost 4pm and fixed the issue in less than 20 minutes. Attempted to call Sears Service back however anyone you get is out of the country and too hard to communicate with. In the end he became friendlier when leaving but should work on being nice to anyone they need to help.

Our technician, Mark G, was great; however, trying to talk with someone from the company after the technician completed the exam was awful. I attempted too many times to talk to a real person. My insurance agent attempted too many times to contact a real person in order to get my refrigerator fixed without any success. Through chats, I was told to do one thing and then was told to do another by another chat with the company. It was terrible, as I never got a definitive answer to get my refrigerator fixed. We finally had to find another company to complete the work. Very disappointed with Sears company.

Your technician was superb. Polite and professional. The major problem is scheduling for service. I had to call 7 Live agents to get my appointments. Your stupid AI kept canceling my appointments. And talking to a live person is a chore anyway. I don't want to talk with a computer. It took 2 weeks to finally get a appointment and repair. Extremely poor customer service in getting appointments. Dump that AI garbage.

I do not recommend this company because it took them three days to get part to fix my dryer and was never on time

The tech was great but when you are asked what the make and model is before the tech comes out and then he get here and says that he can’t order parts and anything you’ll do will out value the machine and your still on the hook for 140$… it is kind of a rip. They should have called us before the tech came out and said we can’t work on it.

If I could give zero stars I would. I did not pick Sears’s home services. My warranty company did, and then there is no way to get a hold of Any real person to speak to they use AI assistance. They told me they would be at my house between 8 AM to 5 PM. but at 4 PM, they told me that that time changed from 9:36 to 10:36 PM. Then at 8 o’clock in the evening they canceled completely.

The condenser fan motor needed to be replaced. We did it ourselves because the repair cost was estimated to be $650. The part cost $25 and it took us about 20 minutes. Buyer beware. No way you could possibly defend this pricing. I would never use this service. It is interesting that Sears asked me to contact them to resolve this issue, and the website and phone number provided no opportunity to do so. This further substantiates my original comment in this review. Don’t deal with this company. Very suspect and untrustworthy!

DO NOT ever use Sears Appliance Repair. Their services are horrible. Poor technician with a bad attitude and doesn't know what he is doing. They want to charge you upfront before repairs or diagnosis because they know that their diagnosis is probably wrong. They ripped me off of 129.00 for a diagnosis they knew could be wrong and WAS WRONG. Then the technician gave me another diagnosis that he just made up and not even sure what he was talking about. I WILL NEVER CALL SEARS AGAIN FOR ANYTHING. Also you will never talk to a real person as they use AI as a way of not having contact with you. THEY ARE HORRIBLE. What ever happen to the great SEARS we all grew up with? Now they are just a horrible web site with bad technicians.

waste of money