2801 Calumet Ave Reviews

Absolute RIPOFF prices for parts and labor. Had a minor repair job, expected to pay upto but NOT over $250, only to blindsided with a repair quote of $470. On a 20 year old dryer, that is INSANE. You could buy a new unit for that price or I may as well do the repair myself...which I will. Replacement parts on Amazon are relatively cheap, and the work isn't complicated. By the way, a diagnostic fee is still $130, and you can figure out what is wrong in under 20 minutes.

I was flabbergasted at Sears prices! I refused the repair and found a handyman to do the job for Half the Price! They were charging $79.99 for a $25.000 part from Amazon. They wanted $319.00 for labor for a 15 minute repair! I had to pay $129.00 diagnostic fee, but I still saved $100.00! Absolutely Outrageous Prices!!!

So I had an appointment scheduled for the Friday after Thanksgiving. They contacted me saying they had opening for Wednesday before Thanksgiving. So I took it. I sat in my living room watching my phone and the window waiting for them to show up. My phone tells me “ sorry we missed you.” No one showed up. The update said they would show up at 7pm. No one shows up. If I could give them NO stars I would. I am so blown away that they asked to change my original appointment and then are No shows.

Sears came out to service my furnace as they are Choice Home Warranty's only company that will come out in my area. This was after I had a service call to do a clean and check from Elico Heating and Air. Elico said I needed a new gas valve because there was a leak. So I filed a claim with Choice Home Warranty and they sent Sears out. Sears came out and said Elico was lying and I didn't need anything. I reached back out to Elico who then emailed me a video their tech took when he was out that showed a mini explosion every time my furnace went on. I believe it's called a flame rollback. I then sent the video to two other HVAC companies and they agreed this was VERY dangerous and I needed it fixed!! SEARS is the one who lied to me!!!! TERRIBLE!! DO NOT ACCEPT SEARS in your house to repair anything!!!!! And it's possible they are simply told by Choice Warranty to not do any work if at all possible that would cost them any money!

terrible service cancelled 4 times

Absolutely horrible experience. My window was 8-12pm. Technician showed up at 1:45pm with no warning that he was going to be after the given window. Van was the name of the technician who showed up in a small SUV with only a backpack for repairs and he was rude from the moment he walked in my door. After looking at my fridge for literally less than 1 minute he used his phone to tell me repairs would be $1200 (which is basically the cost of a brand new fridge). When I tried to ask questions he stated “are you going to give me a credit card number for the diagnostic fee of $129 or am I sending a bill because I have to get on my way”. I refused to pay the fee and have been trying in vain to talk to an actual person at Sears Home Services since he left. I finally was able to file a complaint with an AI assistant about the technician’s behavior. I will never use Sears for anything again and will let everyone know of this horrible experience today.

Terrible experience. Cannot speak to a live person. Talking and texting an AI bot. The technician called me and told me without even coming to my house or looking at the washing machine that it was going to be very expensive because I did not have the Sears home warranty, and that I should use his own business after hours because it won’t be so expensive. I canceled immediately before the technician could come to my house and rip me off. Red flag and won’t use this company or the technician’s side business.

The repair person was kind, but your sears service is truly so poor and very unprofessional and unreliable

Had a window of 8:00-12:00. Arrived about 1:30 and found heat was ok. Now I can’t close dryer door.It just slides back and will not lock!! Needless to say, with wet clothes in washer I am in a mess!!!

I will never use this service again. They came out to my home. Had to leave ordered parts. Sent them to my home without my knowledge book. My appointment for one day didn’t show up, booked it for another day didn’t show up and pushed it back even further, so no, I will never use the service ever again so don’t ask and I would not recommend anyone else to use the service either. and the technician king I don’t like you