2801 Calumet Ave Reviews

We are waiting to see if repairs work. We have had 6 service calls over 3 months same issue. Within a week to 10 days they fail. If this one works we will be elated!

My LG microwave broken under warranty. LG used Sears Home Services for the repair. Sears AI scheduled the initial repair appointment without giving me any date options and an 8am to 5pm window. Thankfully, I was able to be home from work that day. The technician that arrived was polite and professional. Parts had to be ordered for the repair so we had to schedule a follow-up appointment. That appointment was then cancelled and rescheduled due to a delay in parts delivery. This is understandable, except the Sears AI system picked the date again without giving me a choice. After rearranging my work schedule to be home, the appointment was cancelled twice more due to a delay in parts delivery. Each time, I was given a new appointment on a date not of my choosing. I tried calling Sears to speak with someone, but was informed by their AI system that they no longer have live agents. On the day of the 4th rescheduled appointment - all the parts were confirmed delivered - the appointment was cancelled halfway through the day due to a technician not being available. Another appointment was scheduled by Sears AI for a date not of my choosing. On the day of the 5th rescheduled appointment, the repair was again cancelled due to a technician not being available. Another appointment was scheduled, but this time the Sears AI gave me several dates from which to choose, which should have been done from the start. The cancellation and reschedule process happened again for the 6th time. At this point, it had been nearly a month since the first repair appointment. I called LG and explained the situation. They sent the issue to their “escalation department.” On the day of the 7th appointment, a Sears technician showed up and completed the repair. He was polite, professional, and it took him less than an hour. I am glad to have a working microwave, but am very disappointed in the way Sears handled this process. The switch to a fully AI system has resulted in terrible customer service.

HORRIBLE Experience. Unreliable service. They dont keep their scheduled appointments. They keep canceling. They will be reported to the Better Business Bureau

Technician came out diagnosed the problem with my washer. I paid them 350.00. The problem I have is they canceled three days in a row for service. I pray they will be here on the fourth day scheduled. There is no one to call or chat with online.

Appointment kept being rescheduled no live body to talk to just a dumb robot to talk to when I finally got a tech he said he didn't know how fix my problem don't pay up front not a reliable company

The technician who came out today was the same one who came out weeks ago. He was fantastic. Dealing with sears/A&E is a nightmare. I had one appt cancelled but was never notified and then the second appt the tech was a no show. Forget trying to call and speak with anyone. It is not an option. Terrible and I Hope I never need to use you again. GE should contract with a different service provider.

The repairman accidentally hit my brand new painted, cabinet and rip the paint off. I like to be reimbursed for my $130 to pay for the repair.

The refrigerator is freezing items again. I need it fixed. Help

The work order said crosley our fridge is a criterion .Tech said you don't work on them ! I was leed to believe you did ! ,129.00 for nothing not happy ! Would like my money back !