2801 Calumet Ave Reviews

DO NOT USE SEARS. They charged me $700 and then were unable to repair my device. They told me they would give me a refund, and did not. They’re arguing with my credit card company over it now. NOTHING WAS FIXED, AND A REFUND WAS PROMISED. Sears is a corrupt corporation that doesn’t offer customer support. Good luck talking to a human, their entire website and phone call is AI. TERRIBLE CHOICE. LOOK ELSEWHERE. Ignore their reply. I’ve called that number and gone to your website. Your number is not a real person speaking, it’s an AI who can’t help with returns. Only directs me to your website, like you, that says I bought a service and doesn’t offer ANY customer support to dispute this. Waste of my time and money.

Technician "claimed" he visited my condo never came and cancelled my appointment. Note to self use a local provider.

I had a fuse go out on my dryer. I was charged $27 for the fuse and $300 to put it in. It took about 20 minutes. I feel like I was price gouged and I will never use this place again or recommend them.

Update #3 see below. Kind of a nightmare folks. Sears home warranty service is horrible...not a good $$ investment. Update #4 see below. Problem resolved but not an "alls well that ends well". Actual repairmen are great - the scheduling and customer service people at corp not so much. yet again they said they would be here between 8am and 5pm and didn't show. its the 4th time they have been out to fix the same thing. I work from home but if i didn't we'd be up to having to take nearly a week off work. That far outweighs the monthly amount i pay for their "protection plan" Unfortunately it didn't protect me from bad parts and unclear arrival times and some no shows as well as an inability by them to do any escalation if something doesnt go well. Update #4 - as suspected even with a claimed escalation and the no show the day before nearly impossible to find a human that could do more than repeat the website statement (not exaggerating...not sure why they have customers service other than to help the folks that have no internet access). despite claims of escalation, communication with dispatch etc didn't get a call from the repair person until after noon and said they'd be end of day. I said although its not their fault here's my experience.... said yes that's what they are hearing from many. Said they couldn't do anything to change or augment the schedule...hands tied. Well he was the ONE person that actually took action....he called me back said he talked to his manager and they switched me with a later appt (something he said they never do) and was coming. So hopefully this 3rd fix of the same thing will hold. Update #3 - lordy folks... after being promised by a supervisor that after missing yesterdays 8am-5pm window they would give me special attention and have someone here in the morning.. its noon...just called the number below and after being bounced 3 times got a human who could see - yeap - no service person has been assigned. I asked for the supervisor again - i guess today they say the system doesn't allow for that :) must have changed overnight. Also no way to help me - just wait and see if they happen to assign someone. And for context this is their 3rd try to fix the dryer...last technician said they order cheap parts from china and apologized... so all in all i have had to be at home from 8-5pm 5 times - today is #6. Again if you are an hourly paid person not working from home even worse. DO NOT PURCHASE their plan. Might seem great but the cost benefit analysis if you have to take off work would tell you just buy a new dryer... not worth the "insurance" they offer. I'm cancelling the home warranty. I'm getting a local company to repair. Update #2 - called (the number in the response) to confirm someone is assigned for this morning to arrive at 8am. again told its between 8-5pm even though nobody showed yesterday. they said they would send a note again to "dispatch" to "ask" that one be assigned but it could take an hour for them to see it (that puts it at 8:28am. They said "hopefully" they will see the note and assign someone to the call as soon as possible - they have no way to actually confim they see the notes or take action. The reply below must be automated...fyi...its the same number i've been calling for the last 3 attempted repairs. So i sit here and wait.... If nobody is assigned until before 10am i'll cancel my subscription and call a local repair person. Update #1 - while i appreciate the response from sears, even with a supervisor the best they could do was "try" to get the next appt rep to come 'early" tomorrow - no time gaurantee. I'll keep an open mind even after all this and if they do come in the morning vs. before 5pm I'll update this. As they say im not sure the Juice (their help/protection) is worth the squeeze (the monthly fee) considering the amount of effort, cost and lost time involved here. More to come....

Never showed up. Was scheduled between 8-12 and they kept pushing it back the time. They never even told me it was late. I just had to go through their horrible automated customer service that just sent me updated times that were hours later than i scheduled. No actual customer service and all automated.

Save your money and don't waste your time. You will regret signing up for the appliance warrenty.

The technician only spent 10 minutes, cleaned my ice maker and said it worked. It didn’t work.

Explained to the technician that the dryer would keep stopping completely after running for a few minutes and I would have to reset my breaker. All the technician did was turn the knob to run it with nothing in it and it worked fine. Told me there was nothing wrong with it and left. Ran some clothes in it as soon as he left and it shut off again. Had to reschedule an appointment again and the same tech came out and said my breaker needs to be a 30 amp and not a 20 amp according to the manual. Why did it take 2 trips and over a week with no dryer for him to ACTUALLY come to that conclusion. The same information was given to him both times and he chose to not check anything beside the knob. Tech was also rude when I asked him questions and was very unfriendly. Can’t believe I spent $125 on this company that was a total waste of time.

He showed up and didnt do anything due to wrong adress info, even AFTER i had confirmed the adress the day before...

The guy was at the house for 10 minutes and charged me $350 for a repair that didn’t work. I immediately called Sears back to have him come back out. I was told my project was being escalated and that someone would call me within the hour to set up a new service time. Two full days later and no contact from Sears. Unbelievably bad service. Do not use.