2801 Calumet Ave Reviews

We got charged for repairs but no repairs were ever made. The "diagnostic" consisted of us showing him the error code in the manual...that's it. Diagnostic service charge fee was waived, but then repairs that never happened charged? Guy was at our house 5 minutes, quoted us an additional $850 bucks to what we paid in said "repairs," tried to sell us a home warranty, then left lol. Got the receipt showing all of this. Called customer service and they were useless! What a joke. Need a full refund as no service actually was performed.

Less than 1 Didn't fix washer but charged for it -$300 Then wouldn't give refund. When called for refund was lied to

Do not use this company. They came out super quick. Take your money and then dont delivery at all. You try to get updates on your order and they give you the run around. Say it’s going to be delivered and on delivery day you ask for an update and they say they still don’t have the part and don’t know when you’ll receive it. I’ve asked for a refund and no one in the company can do it. This company is a joke. I also got a $1 charge from them and then my card was hacked for hundreds of dollars…joke joke joke joke.

Called in to get my GE washing machine repaired as it was not draining and spinning. First time I called was on 01/31/24 and Rudy showed up. Sat in the drive way for a face time call for 15 mins. Finally came in and he pulled out my wife's hair pins from the machine using a magnet and said it was fixed. I asked is there nothing else you can do to fix? He said there is a computer and there are no codes for him to fix. I paid $119 as I was assured if the same issue showed up there would not be a charge. Worked for a few days but then the same issue showed up and Rudy showed up on 02/12/24. Sat in drive way for 15 mins on facetime meeting. This time he did not run the full diagnostic and I stood there to see what he was doing. He took some more pins out, which I knew would happen as not everything was cleared out, and he asked for $119. I said that he mentioned there would not be a charge for the same issue. I wanted to run a full cycle ~30 mins to ensure that there is no problem but he said he does not have that time and wanted me to pay. I said you can bill me but if you cannot wait for a wash cycle to complete then I cannot pay. Also, I said I would pay if he opens and washer spin head to assure me that there are nothing else, but he was reluctant to do so and said it will be $289 to open the wash machine spinning head. I said fine so do that. He told me that he is the technician and the machine does not need to be opened so I asked him to stay to ensure that the cycle is complete but he said he cannot stay and left. Also, note I had called the customer service call center and they had said there will be no service charge of $119 when I set up the second appointment. He said that the customer service sits in India and they can say whatever they want. Finally he left and the machine still does not drain and spin. Also did not get charged or paid for the second service. What a waste of time.

I had a bad feeling when I signed up for this warranty. I knew it would be difficult to file a claim for the first time after paying for the warranty for almost a year! A technician came to my house on Friday to repair my broken stove. He left and said he had to order parts and would be back the following Friday. He was a no show, no call. I took off work and he did not show up! I called on Monday and was informed that I was waiting on parts to be delivered. Parts were already delivered to my house, so I assumed they would be there on Friday as promised. After messing around with the automated system for over an hour, I was finally able to speak with a live person. I was informed that I was still waiting on a part. I don’t understand because all of the parts had been delivered. No one called to even see if I received the parts! I tried calling again, today and was not able to connect to a live person. This sucks! I would like answers as to when I can get my stove repaired so I can cook!!! I would never recommend this company to anyone! Terrible customer service, because there is none! Very frustrating not being able to discuss your claim. This is a really bad and unprofessional business. I would not use this company ever again!

Service man dropped the refrig door twice big booms! 2nd. time we went in the kitchen and he said he was sorry............he gouged a quarter size hole in our cabinets. Claim made......1/4" deep badly damaged.

Too expensive

Ice maker still doesn’t work.