3401 S Us Highway 41 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mitchell H.
Mitchell H. is very good. He was polite and knowledgeable and informative. The part that drove me crazy was the 5 to 6 emails and texts per day reminding me of my appointment, asking me if I wanted to reschedule, etc. You need to give it a rest. One reminder is enough. All day long I receive something from you. The worst part of it all is that I was responsible for tracking the parts (at first I didn't know that was my responsibility). You made an appointment, but only half of the parts had come and I stayed home from work not know if maybe the parts would come in later and you were tracking them and would show up when they showed up. I wasted a whole day, and to top it off, I was not given the opportunity to actually speak on the telephone to ask questions. I was only given the option to do a chat thing which is a terrible way to communicate. You need to be available to telephone. I hope your service man Mitchell goes to another company that is more user friendly.
Lana H, Terre Haute, IN
Great service
Knowledgable and personable. Figured the problem out in a timely basis.
James S, Terre Haute, IN
Fridge repair
Nice personality fixed quickly and was good keeping informed when he was going to arrive
Sue H, Paris, IL
Technician
Great service. Prompt. Pleasant. Jeff did a great job. We are pleased.
Teresa P, Catlin, IL
Frigidaire stove
He was very friendly and knowledgeable on the product. He had it fixed in no time.
Shandy, Annapolis, IL
Good and friendly service
Fast and efficient service. Choice of AM or PM service times would help though.
Mike S, Linton, IN
Andrew
Very polite and knowledgeable. I am very impressed with the work he did. He explained the warranty and all the services I would have, I signed the contract and paid the bill. I will make Sears my go to . Thank you and Andrew ⭐️.
Judith W, Robinson, IL
Technician
Good experience. Polite. Prompt. Knowledgeable. Explained what was wrong with our washer.
Teresa P, Catlin, IL
REFRIGERATOR REPAIR
He certainly seems to know what he's doing and is very friendly. I really enjoyed talking with him. Very capable and very nice man!
Freda R, Farmersburg, IN
Fixed our dryer
Was very polite, showed up when he said he would be here. Worked efficiently. Was very tolerant of our barking dogs. 😊
Charles S, Robinson, IL
