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154 28B W Hively Ave Reviews
Read reviews from customers who used our services at 154 28B W Hively Ave
Total reviews
123
Average Rating
4.4/5
Judy M,
Customer service response - Thanks for the great rating, Judy! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1737349455146
He wasn’t able to fix my ice maker but gave me tips on what could be wrong
Lynnette F,
Technician arrived as scheduled which was good. Upon entering my home, I asked him if he had shoe covers which he did not. I showed him the issue and he said "we don't install parts, we just replace the item" I told him I explained the issue when I scheduled the service and he said "they don't know what they are doing' He did get the part installed and working which was good but not too happy with the attitude.
Rick P,
Customer service response - We apologize for the inconvenience and attitude you experienced, Rick. We're glad the technician resolved the issue, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1751330973695
My appointment was scheduled between 8am-5pm . I had to take the day off to be home for the appointment. I received a text around noon that my service man would arrive at 340 which was changed twice with him finally arriving around 7pm ! When he arrived he was very friendly, efficient and fast with the repair. If I was just rating the service man I would give 5 stars. The efficiency of the schedule left allot of room for improvement and that’s why I rated 3 stars.
Sara K,
Customer service response - We apologize for the scheduling inconvenience, Sara. We're glad to hear the technician provided excellent service, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1730259297967
Technician was as friendly as a wet sponge!
Sue C,
Customer service response - Thank you for your feedback, Sue. We appreciate your input and will work to improve our service experience.
Sears Home Services on 1725765206345
My technician was great and I give him 5 stars...Sears home service and Samsung not so much getting -5 stars. I only got one suspension rod for my washer and needed 4 rods. Then I was told that it would be $200 to order the other 3 when I have already been without my washer for over 3 weeks. I can get the same rods, all 4 for $50.00 on Amazon. Sears and Samsung is riping off people. My washer is only 3 years old. Also, from research it looks like my model was part of recall and should be fixed for free. I will find another home service to service my appliances. I am not happy as I am still without my washer until I get the parts and have my son install. This place needs to rethink their practices. Also, I can never get a live representative when I call. Very dissatisfied customer.
Cindy S,
Technician was great—I’d have given a five if not for automated system interface. The automated appointment and follow up communications were terrible. It important to have the human being actually talk to someone is important. Automated system was ridiculous.
Cindi F,
gina W,
Now they have a bot answering, no real person. Scheduled appt they never showed up.
Alain H,
Customer service response - We apologize for the trouble you've faced, Alain. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779840294286
Sears didi not have the needed part to complete the repair.
Addison L,
Customer service response - We apologize for the trouble you've faced, Addison. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775087942218
