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154 28B W Hively Ave Reviews
Read reviews from customers who used our services at 154 28B W Hively Ave
Total reviews
123
Average Rating
4.4/5
francis came to install part mark said we needed, turns out only thing it needed was to be reset.
kathy S,
Customer service response - Thank you for your review, Kathy! We're glad Francis was able to resolve the issue with a reset.
Sears Home Services on 1761611578339
Dawn E,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1761533109719
Technician was fast and did a good job
Joshua K,
Customer service response - Thank you for your review, Joshua! We're glad to hear the technician was fast and did a good job.
Sears Home Services on 1759716425323
10 stars for Steve but what a Horrible experience, Sears home warranty service has a major flaw with communication and ability. 3 scheduled days they didn't show up or call with an explanation but wanted someone present between 8am to 5pm. Think about it 4 days of lost wages waiting for some one. The 4th day is when Steve came and rescued the situation. It took a month plus to make a repair that actually took less than an hour by Steve. Talking to a human was next to impossible. I felt l was lied to several times about appointments when I did actually talk to a human. It was ridiculous and very frustrating to say the least. The experience of their initial tech was lacking as well. I know they learn by experience but better training should definitely come first. If it weren't for Steve who is a professional (you can tell by watching him), Sears home warranty service would be in trouble. I'm debating whether to end their service or not. If I could expect Steve type service and better human communication I'd stay, but I have doubts they're capable of providing that. I believe in 3 strikes before I make up my mind.
Tom L,
Customer service response - Thank you for your detailed feedback, Tom. We're glad Steve was able to resolve the situation, and we apologize for the communication and scheduling issues you experienced.
Sears Home Services on 1759111848474
Jami P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1758504162325
Great job!
Mary S,
Customer service response - Thank you for your review, Mary! We're happy to hear you think we did a great job.
Sears Home Services on 1755659359460
Michelle D,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1755044267774
Quick, polite and knowledgeable of the situation. Thank you so much
Dominique D,
Customer service response - Thank you for your review, Dominique! We're happy to hear you found our service quick, polite, and knowledgeable.
Sears Home Services on 1755043583760
Very friendly and knowledgeable
Ahlania P,
Customer service response - Thank you for your review, Ahlania! We're happy to hear you found our service friendly and knowledgeable.
Sears Home Services on 1754364489295
Rodney P,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1754365230657
