154 28B W Hively Ave Reviews

Showed up to repair our gladiator garage refrigerator made by whirlpool. Thing has been only able to sustain 50 degree internal temperature for the last 60 days. The tech shows up and tells my wife that the units in defrost mode and there's nothing he can do about it because it's just a natural occurring cycle. What a load of BS. I will never call them again for anything. Only thing I got was a sales pitch from their central office, trying to sell us a whole house extended warranty. Worthless.

Sears exclusive use of AI for making and understanding appointments is both insane and frustrating. The AI bot heard our address wrong and refused to correct as the AI tool never registered the word NO when verifying, then it hung up. Their online website chat only offers yes/no answers to preselected questions. Then you are disconnected. They did AI text to say they were running late and I was finally able to send my actual address (which they changed in my online appointment). They then had the audacity to show up at the incorrect address three hours later and text a picture of a random house saying I wasn't home. A new appt time was resent for after 5. I cannot say how their service people are because they NEVER showed up. Their AI tool is horrible, you cannot EVER talk to a person, I will never attempt to use their company again because of it.

The technician arrived unprepared and without the proper tools. Did not bother to introduce or any ID at all. He asked several basic diagnostic questions as if I were expected to guide the process. He handled the thermostat in a way that nearly damaged it, and when checking the furnace fan, he again had no tools and asked if I had a hammer. He then tapped the front panel a few times, the fan came on, and he stated that it “should be fine.” He also expressed frustration about Sears’ current situation and mentioned that parts are difficult to obtain, which did not inspire confidence in the service. Overall, the visit did not meet reasonable professional standards.

Now they have a bot answering, no real person. Scheduled appt they never showed up.

Sears didi not have the needed part to complete the repair.

Not good Came in the door already talking about what they don't do. Didn't really know what he was talking about with a nest thermostat! Husband was very upset. I think the situation could've been handled better. Service wasn't complete

I will not be using Sears again to repair any of my appliances. The technician was very rude sat in his car longer than he was in the house making the repair. I was overcharged for labor when it took him two seconds to install the new part which I paid for as well and left the house. It didn’t explain anything. It was rude to my family and myself I would like corporate contact information because this is Ridiculous. I will be following up with this manner!

The technician was great and knowledgeable- your service is horrid! Almost 2 months to get this ice maker fixed! You cancelled 3 times and then had to order what was an obviously needed part. It then sat for weeks waiting for a technician to! You need to hire more people. Also- you can never speak to a real person- ever!

Just minutes after the repairs the washer is not working. I wonder what was done. This is extremely annoying after paying such a high service fee