Appointment Lookup
802-552-4364
1812 S US Highway 231 Reviews
Read reviews from customers who used our services at 1812 S US Highway 231
Total reviews
72
Average Rating
4.8/5
Jeffrey was very informative and tried hard to find a part to fix my appliance. He was courteous, patient, and took time to explain the problem to me.
Diana D,
Customer service response - Thank you for the amazing 5-star review, Diana! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782433197781
This gentleman has excellent customer service from the very first visit until today when he came back to complete the job. Explained everything, very good at his job.
MzTunya,
Customer service response - Thank you for your feedback, MzTunya! We're glad to hear the gentleman provided excellent customer service and explained everything well.
Sears Home Services on 1778026862386
The technician was great, but your over all service and trying to get ahold of an actual person was absolutely The worst ever! The ordering of parts was messed up and appointment day and time was totally incorrect. Jeff had to come to our house and sit in the driveway to order correct parts. My husband lost a day off in the midst of this chaotic mess. Your AI service is horrible and we will probably cancel our current service and choose a different home warranty place.
Terri W,
Customer service response - Thank you for your feedback, Terri! We're glad to hear the technician was great, and we apologize for the issues with our service and scheduling. Please contact us directly to address these concerns.
Sears Home Services on 1777329878084
Awesome service call, and technician !!
curt C,
Customer service response - Thank you for your review, Curt! We're glad to hear you had an awesome service call and experience with our technician.
Sears Home Services on 1773275213923
Heather G,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1773015926951
Jeff always does great job and take care of the issues nicely.
Tarun P,
Customer service response - Thank you for your review, Tarun! We're glad to hear Jeff consistently takes care of the issues nicely.
Sears Home Services on 1772584489020
Jeffery did a great job, thank you
Deanna D,
Customer service response - Thank you for your review, Deanna! We're glad to hear Jeffery did a great job.
Sears Home Services on 1767318643579
Scott B,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1767144255331
Jeffery was wonderful. He rolled with all of our Home Warranty Company's punches and did everything he could for us!
Jessica K,
Customer service response - Thank you for your review, Jessica! We're glad to hear Jeffery was wonderful and did everything he could to assist you.
Sears Home Services on 1765330129921
After 9 previous visits to fix an icemaker and the untrained technician prior to Andrew, following instructions, destroying the freezer and refrigerator in the process it is finally fixed. At a cost for several items including 20 lbs of ground beef. 7 new parts including the compressor, Andrew knew how to repair it correctly. Wish they had sent Andrew in the begining. Sears needs to provide better training to their new employees to prevent this from happening. According to Yelp we are not the only one who had this happen. From October 29 to December 3 with no fridge/freezer. They sent Andrew and we now have a refrigerator freezer with ice maker. 5 stars to Andrew.
John F,
Customer service response - Thank you for your review, John! We're glad to hear Andrew was able to fix your icemaker correctly, and we appreciate your feedback on training improvements.
Sears Home Services on 1764910872717
