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802-552-4364
1812 S US Highway 231 Reviews
Read reviews from customers who used our services at 1812 S US Highway 231
Total reviews
72
Average Rating
4.8/5
Michelle N,
Pedro was very nice, thorough, and diagnosed and completed the repair very quickly.
Lauren W,
jim G,
Rebecca B,
Gary B,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1761612403525
It's been quite a whirlwind, actually, for over a month now. The technicians have been helpful, but things did not progress well. First, on Feb. 10th, I was told they ordered a part, and he would be back in 3 days. That never happened, since I believe, for some reason, the part was never ordered. After 3 weeks, I called, they ordered over the phone, and it came the next day. But that wasn't the problem. I then changed filters (again), and that wasn't the problem either. Then, another week goes by (after I called for another appt.), I was told it was another part, but the wrong one was ordered. Then after the another appt, the correct part was ordered, and changed out, but that wasn't the problem either. But now, the tech finally realized that it must be the water line coming into the house, so now I need a plumber. The other problem is when I called to schedule all of these appointments, EVERY TIME, they have to confirm my address, my phone, and my email. Why? Why don't you have a check box in your system, with a date box, that says we've already checked all of these items on such and such a date, so that they don't have to keep asking me the same thing over and over again. It doesn't make sense. Check them once a year, or every 6 months, but not every time. And when you order parts, make sure it's the right one, with the correct product number. And be thorough the first time, checking all possibilities of why something is not working. Thank you for listening...
Christopher H,
Customer service response - We apologize for the inconvenience and frustration you've experienced, Christopher. Thank you for your detailed feedback, and we'll work on improving our processes to prevent such issues in the future.
Sears Home Services on 1741916329040
Jeffrey was able to bump my appointment up a week.... with 6 people in the house and a washer not working that makes ALL the difference. He diagnosed the problem within minutes and had my washer back up and running within an hour. He was polite and professional.
Stacey R,
Customer service response - Thank you for your review, Stacey! We're glad Jeffrey could accommodate your schedule and quickly resolve the issue with your washer.
Sears Home Services on 1729665398519
Clyde M,
He’s been here 6 times and my ice maker still doesn’t work
Kevin W,
Customer service response - We apologize for the ongoing issue with your ice maker, Kevin. Thank you for your feedback, and we recommend contacting us directly to address this matter further.
Sears Home Services on 1780757673844
Not happy with service. Steven has been out here 5 times & replaced multiple parts for our main refrigerator & the refrigerator is still NOT cooling/freezing correctly!! I think we should be given a new refrigerator to replace the one that’s not working!
Debbie F,
Customer service response - Thank you for your review, Debbie! We're glad to hear the thermostat installation was quick and your freezer is maintaining the correct temperature.
Sears Home Services on 1772419702523
