1812 S US Highway 231 Reviews

It's been quite a whirlwind, actually, for over a month now. The technicians have been helpful, but things did not progress well. First, on Feb. 10th, I was told they ordered a part, and he would be back in 3 days. That never happened, since I believe, for some reason, the part was never ordered. After 3 weeks, I called, they ordered over the phone, and it came the next day. But that wasn't the problem. I then changed filters (again), and that wasn't the problem either. Then, another week goes by (after I called for another appt.), I was told it was another part, but the wrong one was ordered. Then after the another appt, the correct part was ordered, and changed out, but that wasn't the problem either. But now, the tech finally realized that it must be the water line coming into the house, so now I need a plumber. The other problem is when I called to schedule all of these appointments, EVERY TIME, they have to confirm my address, my phone, and my email. Why? Why don't you have a check box in your system, with a date box, that says we've already checked all of these items on such and such a date, so that they don't have to keep asking me the same thing over and over again. It doesn't make sense. Check them once a year, or every 6 months, but not every time. And when you order parts, make sure it's the right one, with the correct product number. And be thorough the first time, checking all possibilities of why something is not working. Thank you for listening...

Jeffrey was able to bump my appointment up a week.... with 6 people in the house and a washer not working that makes ALL the difference. He diagnosed the problem within minutes and had my washer back up and running within an hour. He was polite and professional.

He’s been here 6 times and my ice maker still doesn’t work

Andrew did great today! However, all service up to that point was absolutely terrible! The first person came out and diagnosed a bad compressor on the fridge. But he said he couldn't find a follow-up appointment to do the repair within 30 days. We finally got the compressor ordered and delivered (through my home warranty company) and when that same guy came back, he said he didn't have fuel in his torch to do the job. Now, who comes to do a repair (knowing what the repair will be) without all the tools needed to do the job!! Absolutely ridiculous! Also, I have never been able to speak to a real human any time I tried calling your company. Even the AI robot was rude to me! I have recommended that my home warranty company seriously consider not using your company for any of its repairs going forward because the customer service was so bad.

Not happy with service. Steven has been out here 5 times & replaced multiple parts for our main refrigerator & the refrigerator is still NOT cooling/freezing correctly!! I think we should be given a new refrigerator to replace the one that’s not working!

Dish washer worked once now doesn't work first technician destroyed my dishwasher now im stuck waiting on weather it gets replaced or not

I've had the same technician come out several times to fix my washer and after he's done. A new problem happens after he's done working on it. Or he breaks it.