561 West Connexion Way #1 Reviews

Ethan was very nice and patient. He was very helpful as well

Very punctual. Knowledgeable about the necessary repair. Did a great job.

Super helpful and gave fantastic advice!

Francis is a great service provider!

Ethan was professional and knowledgeable. He did a great job, and did so with kindness : ) Excellent service!

He did a wonderful job and was vey nice. Very quick service! Very much appreciated his work and his work ethic. Thank you so very much for fixing the oven.

Good experiences with Sears Home Services and both the technicians who have come here for various repairs and maintenance. Will definitely continue to use this business.

On or about June 11, 2025, Choice Home Warranty assigned SEARS HOME SERVICES to repair the fault in my home AC. SEARS HOME SERVICES sent a technician to my residence on our about 17JUN2025. All was going good until the technician actually arrived. The technician was on scene for no more than 15 minutes before he declared the faulty issue was on the "electrical side" and would require an "electrician" to repair "the circuit breaker to the AC unit." I paid the ACU Technician fee of $85.00 and the technician departed. I had to wait an additional week for an electrician to come to my residence. The Electrician arrived on or about 20JUN2025. The electrician performed MULTIPLE diagnostic procedures. Procedures i am personally familiar with performing as a retired electrician. Within 15 minutes, the electrician founded that the HVAC was inappropriately connected by the persons who installed the AC unit. And the electrician was able to troubleshoot the fault into the AC unit's capacitor or the electrical motor (coil winding fault in the rotor or stator). The Electrician then informed me the AC unit repair person "should have been able to figure this out by performing a system functional check or diagnostic procedure." Now I have to recall the SEARS HOME SERVICES repair technician to complete the job that should have been completed by the original AC unit technician. In life about 20JUNE2025, I contacted the SEARS HOME SERVICES department. The earliest they can send a technician is 01JUL2025. I informed SEARS HOME SERVICES that I have 3 kids and my house is nearly 90 degrees inside. The ambient temperature is currently in the mid to high 80's. The next week, the temperature outside is expected to exceed the mid 90's with a heat index of 110°F. My house will be uninhabitable!!! Food will spoil!!! This blows! And not cool air!!!

If I could give zero stars to Sears Home Services I would. We have paid for a Sears warranty for years. Over a month ago, our dishwasher needed repaired. Since then, the following have occurred... we have been rescheduled 6 times. Some of those reschedules occurred when it was known the technician assigned was out on medical leave... meaning I took days off of work when it was known he was not going to show up. 2 times a technician was supposed to arrive, called us, and thought we had the parts ordered when I had previously told the company that the parts were not delivered to us. Meaning that it then got rescheduled again. This has been ridiculous. I have taken numerous days off of work. I would urge anyone and everyone to NEVER purchase anything from Sears. Do not invest in their warranty. I have never been more disappointed in a company that clearly has no morals or values. They lack any accountability or desire to provide quality customer service. They appear to be 99% ran by bots. When grievances are voiced, these appear to be of little concern to them. At this point, I am likely to cut my losses, and get my dishwasher repaired by a reputable company. While this will end up costing me, at least I know it will get done and get done correctly as I have zero trust or faith in Sears. I will also be canceling my warranty immediately as I do not want to provide them with anymore of my money.

They are terrible

I scheduled a warranty repair for the ice maker in my GE refrigerator through Sears Home Services. However, I was forced to use an AI bot because they no longer use human agents for scheduling. Although I repeatedly provided my street address, the bot recorded it incorrectly. When I received the confirmation, I manually changed it on the website, but apparently the update failed because the tech could not locate my home on appointment day, He had my phone number, did not contact me for the correct address. This was an epic failure of AI. I am furious and disgusted. I wonder how many people lost their jobs as a result of this bot. Shame on Sears Home Services. I do not recommend them.

He was not very helpful at all when I was trying to explain what was going on.