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486 W Plaza Dr Reviews
Read reviews from customers who used our services at 486 W Plaza Dr
Total reviews
28
Average Rating
4.3/5
Joe H,
Customer service response - Thank you so much for the fantastic 5-star rating, Joe! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1711685776681
Knowledgeable, polite, friendly, very experienced. Diagnosed problem, had part available, installed part, & tested operation.
Vicky F,
Customer service response - We're thrilled to hear about your positive experience! Thank you for acknowledging our team's expertise and efficiency.
Sears Home Services on 1710912702491
The service and serviceman were good. The computer-genetated texts were bad. Mispelled my name despite corrections. Also I confirmed appt. by texting 1 on three seperate occasions. Still receoved texts informing me I had not confirmed my appt. I was told I would receive a call the night before the service. No call or contact until the tech called from my driveway. Service tech--Good. Robo communication--Terrible.
Kent M,
Customer service response - Thank you for your feedback, Kent. We're glad you were satisfied with the service technician, and we apologize for the issues with our automated communication system.
Sears Home Services on 1729047915357
Do not use. Waited 2 straight days at home for them and they keep sending messages they are on way. All you talk to us AI too
Lance B,
Customer service response - We apologize for the trouble you've faced, Lance. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772068305149
See reply text. Bye
Ruth R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755659539388
This was the most worst experience I’ve ever had! I am only giving it one star because I have to! The guy claimed I needed a certain part and he didn’t have it so I had to order it then I had to wait a week before they could come back and then I waited all day 8 to 5 and nobody showed up Finally at 6:30. I got a message saying they weren’t coming until Wednesday between eight and five. When the guy finally showed up (3pm) he said it was more than just that part and it was gonna cost like $800 and I might as well get a new one. I told him I did not want the service to take the part and refund me my money and go. I have not received any money back yet!But then upon looking at my washer, I find that he damaged it as well! In the meantime, there is no way to communicate/talk to any real person. Everything about this operation is AI generated!!! Totally sucks!!
Angela W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754638995819
They don't deserve one star. I was told at scheduling that diagnosis and repair would be on the same day. The provider had no parts in the truck. He had me pay up front for the part, and set up an appt 2 weeks later. No show. He canelled the parts order, but the check was cashed. This is not a business that is on the up and up.
Tracy N,
Customer service response - We apologize for the trouble you've faced, Tracy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723771019697
I requested service in my Geothermal unit. Sears sent someone who is not allowed to work on Geothermal units. He did nothing to resolve problem.
Charles C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721530093842
