486 W Plaza Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tracy N
They don't deserve one star. I was told at scheduling that diagnosis and repair would be on the same day. The provider had no parts in the truck. He had me pay up front for the part, and set up an appt 2 weeks later. No show. He canelled the parts order, but the check was cashed. This is not a business that is on the up and up.
Customer service response - We apologize for the trouble you've faced, Tracy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 15, 2024
Charles C
I requested service in my Geothermal unit. Sears sent someone who is not allowed to work on Geothermal units. He did nothing to resolve problem.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 20, 2024
