1607 36th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Chas B
Julie W
Kristian C
Adrianne R
The service was Great! Thank you so much. Your technician was very knowledgeable. I appreciate his work. Happy Thanksgiving.
Julie S
He sent a text and called when on the way. He worked quickly and found the problem. Very happy with how quickly he was done.
Customer service response - Thank you for your feedback, Julie! We're glad to hear you were happy with the quick and efficient service.
Sears Home Services on March 16, 2025
T. F
Good service but he left water on the floor
Customer service response - Thank you for your feedback, T. Farrell. We're glad you were satisfied with the service, and we apologize for the oversight with the water on the floor.
Sears Home Services on November 27, 2024
Alejandro C
Customer service response - Hi Alejandro, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on September 18, 2024
Jesus H
Service was great. The labor cost was exorbitant. Technician was there for 45 min, and it cost over $320.00 dollars. Should be ashamed of yourselves. No matter where the tech came from the cost was over the top. I will never use Sears repair service again and I will dissuade anyone from doing so.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 31, 2024
Angelo H
The customer service is atrocious. You call customer service to try and speak with someone not at a call center, and they keep giving you new numbers, all going back to call centers. They have not shown for two appts and now I’m hoping it’s not going to be a third. Just plain ridiculous, sit and wait 8-5, 3 days now.
Customer service response - We apologize for the trouble you've faced, Angelo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 20, 2024
Amy E
Service is terrible. No communication. After 26 days they came and “fixed the washer” only to discover it still won’t work.
Customer service response - We apologize for the trouble you've faced, Amy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 31, 2024
