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1679 S State Street Reviews
Read reviews from customers who used our services at 1679 S State Street
Total reviews
62
Average Rating
4.3/5
Ronald S,
Customer service response - A big thank you, Ronald, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1716883738050
The technicians and all personnel I interacted with exhibited exemplary performance. Their adeptness in diagnosing the issue promptly and efficiently sourcing the necessary parts for repair contributed significantly to my satisfaction. I cannot praise their professionalism enough. However, I must express my dissatisfaction with the automated systems in place. Unlike the user-friendly AI automation designed to assist customers effectively, the current system requires navigating through numerous prompts before reaching a live representative. This experience gives the impression that the company may be prioritizing cost-cutting measures over providing adequate support. Particularly, the online chat feature was notably cumbersome, especially considering the prevalence of more streamlined approaches employed by other companies. While I remain highly impressed by the technicians' performance, warranting a 5-star rating, I believe there is room for improvement in the customer service automation processes. I hope the company will take this feedback into consideration to enhance the overall service experience.
RM21,
Customer service response - Thank you for your kind words about our technicians and for your constructive feedback on our automated systems. We are committed to improving your experience and will look into making our customer support more accessible and user-friendly.
Sears Home Services on 1710995507893
Chadwick W,
Customer service response - Thank you so much for the fantastic 5-star rating, Chadwick! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1709251504897
WAIN G,
Customer service response - Thank you so much for the fantastic 5-star rating, WAIN! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1705475167018
Terry G,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707174788212
Adam H. was the technician that came to do our annual appliance service. Let me just say that this young man was very thorough and so pleasant. He took the time to do a detailed check for each of our appliances. We have had this service agreement for many years and this was the most professional experience we have encountered. We really appreciate you, Adam . Thanks for doing such a great job.
Janet B,
It's nice that any time we've had an issue. It's always been the same technician. It's good to see a familiar face, and our dogs appreciate it too. 😆
Emily H,
Richard T,
Fixed the problem. very professional Thanks a lot.
Mark A,
I wish they could of gave me more warranty instead of me have to go back out to Lowe's to get more.
Janet A,
Customer service response - Thank you for your feedback, Janet. We appreciate your input and will consider it for future improvements.
Sears Home Services on 1767143947045
