1679 S State Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Richard T
Mark A
Fixed the problem. very professional Thanks a lot.
Michelle F
The experience was a nightmare. Our appointment was cancelled 3 times with the response that the technician arrived and stated we weren't home (but we were). They took a blank picture, instead of one of our home and posted it. The call center service uses people who barely speak English and they refuse to forward you to a supervisor. The day the technician finally came to our house the service technician cancelled at 8 a.m. and said we weren't at home. I called the call center and complained. The person hung up on me when I asked to speak to a supervisor. An hour later a technician showed up onsite and did the repair work. The repair technician said they grossly overbook and the service technicians then cancelled appointments. He said it is easiest for them to cancel in the system stating the customer isn't home so they usually cancel that way. The only reason I gave 3 stars is because the service tech was nice and did a good job and the appliance is now fixed. What I had to go through to get someone onsite is pure nonsense.
Customer service response - We apologize for the frustration and inconvenience you experienced with our service scheduling and call center. We're glad to hear the technician was able to resolve the issue, and we appreciate your feedback as we work to improve our processes.
Sears Home Services on October 14, 2024
Mary B
The tech that came did not know to take out icemaker .Called boss he explained to him .I pulled up yountube and showed him .He finally asked can I see your phone So I did .Infact didn’t even tell me his name when arrived .Then got charged $408 for two hrs how much an hr ? It seems to be working thank goodness and he did not turn back on so we saw that and did turn on
Customer service response - Thank you for taking the time to bring this to our attention, Mary. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 20, 2024
Amy M
Did not fix the problem
Customer service response - We're sorry to hear the issue wasn't resolved, Amy. We appreciate your feedback and recommend contacting us directly so we can assist you further.
Sears Home Services on March 16, 2025
Carol L
The technician collected the $75 deductible, did not do the simple fix (no parts needed)and left my kitchen a mess. And by the way he was very rude.
Customer service response - Thank you for taking the time to bring this to our attention, Carol. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 12, 2024
Sherry B
Ice maker is not fixed. It is not making ice and ice compartment latch is still broke.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 06, 2024
Kibeth H
No cal no show, rescheduled with an automated system. Spent 2 minutes looking (serial number given prior to the appointment), said parts weren’t available and a new oven would be needed. Since the model and issues were told over the phone it’s not clear why someone had to come look at it to tell me there’s no parts
