6501 95th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Barbara C
Kenneth S
Kevin O
Scheduling was easy; my service technician was on time, friendly, and very helpful. I'll definitely use them again, even after my warranty is up.
Thomas T
fast service on time as quoted price was worth the service
Sandra S
I was finally able to get the dryer fixed. The repair man found the problem and fixed it. He did a great job.
Marisol L
Lois C
Repairman was able to determine that my oven needed a new heating element and although it was late on Friday afternoon, he located the part to be picked up on Monday and returned then to complete the job. Everything is working well and I am very happy with the service.
Charles W
The experience was wonderful and the technician was very knowledgeable. My problem was solved and I am very satisfied with the service. Sincerely, Charles H. Washington Jr.
John C
A tech came out to see our tv on March 8,2016. It seems the screen was going bad & we were granted a credit of $598 toward a new tv. Thank goodness for extended warranties. It was a 42" or 43" and we decided to put a few extra bucks in it and get a 55".So, Tuesday March 9, we went to our nearest Sears & picked out a new tv and a new stand. The clerk set up delivery of the tv for the 21st of March.(Really? 2 weeks?). We were going to take the stand with us but it missed fitting in our car by about 1/2 inch. So we decided we would get a truck, & come back for both items. I attempted to contact the store by phone to let them know we were coming for it, but over Wed.- Fri., I called about 20 times, leaving 5 messages, which never got any response or call back.Even a rep in Des Moines tried helping me, calling 6 (SIX) departments in the store I was dealing with, INCLUDING the office. Have you figured what comes next? SHE couldn't get anybody in the store either. Now I rent a truck on Saturday to go get this stuff. $65. Sears should man up and re-imburse me for that. I get the stand at customer pick-up but I'm told I must go to the department to get a refund on the delivery and set up. Now, I should NOT have been charged in the first place 'cause this was a warranty transaction. I stood around for 90 minutes waiting for a manager to authorize this, Not at all an easy thing for me to do since I have Parkinsons Disease. My pain and inability to stand much dictated that I had to get home. So I grabbed my receipts & left with a real sour taste in my mouth. The week of March 15 was a real grab bag with various employees and reps telling me anything from, 'Oh, It's already been shipped to the delivery warehouse in Melrose Park,Il.' to the delivery unit saying it was still at the store. They never received it. To a gentleman who claims to have taken it personally to delivery. THEN, delivery saying the tv had gotten damaged. And the whole time, it was collecting dust in the store pick-up area. When they called the a.m. of the 21st, I was given a 2 hour window for delivery and about 6 hours later, got a call saying I had to contact the store. In SPITE of the 2 weeks of incompetence & frustration, I finally got it home. NOW, back to the service call. The tech was very competent and seemed quite familiar & aware of his business. Also, a very pleasant individual. The OTHER 10 or 12 people I was bounced to and from were all IDIOTS & should be released from duty.
Arlene C
I was extremely pleased with this repair service. The service man was polite and efficient. He arrived on time, diagnosed and repaired my refrigerator with little inconvenience to me and my family. Thank you for the excellent service.