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5 Stratford Dr Reviews
Read reviews from customers who used our services at 5 Stratford Dr
Total reviews
346
Average Rating
4.6/5
Dryer problem
I believe that Jose misdiagnosed the problem, or didn't completely diagnose the problem. He couldn't account for the occasional natural gas smell or the fact that the clothes weren't drying as fast as they used to, leading me to believe that there are more problems than just the timer.
Mark T,
Wheaton, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727693729
Service Refrigerator
ZERO STARS--I could not be more disappointed. The service tech did NOTHING to diagnose the problem with my fridge. He did not connect to the unit only took temperature readings. He looked at the compressor and said it was bad. No gauges, no technical review of the unit through WIFI, nothing. Then proceeds to hand me a bill for 1500.00 to replace a part that is covered under warranty by the manufacture. He had absolutely no parts or plans on fixing the unit. The part he stated was 7-10 days out once ordered. WHAT A JOKE. This is not service or repair, yet I still had to pay for the service call. As a lifelong builder, I could have told anyone that if the unit is not cooling, it is a bad compressor, or the unit has a loss of refrigerant charge. I want my money back for the scam repair.
Robert H,
Hanover Park, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1773095358575
Washer issue
When he first came out to look at the washer. I explained a problem I was having with my clothes always coming out with stuff all over them that looked like mold. He said that I was using to much softener cause it's moldy around it. Fast forward to today when I could finally have my washer fixed I went to explain and show a video of what I was talking about and he had an attitude and said he doesn't know about it.very dissatisfied and disappointed with the service I have gotten from the company
Danielle V,
Bloomingdale, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764041822094
Unhelpful
If you know the appliance parts are no longer available … tell us when scheduling instead of charging the service fee to do so.
Margaret,
Dupage countyCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1748468945892
Hvac
He did nothing my appt was for 8-12 he arrived at 7:57 rang the doorbell twice we answered at 8:08 and he was gone
Jeanette Z,
Bartlett, ILCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1726178806139
Very efficient and understanding of seniors/
Very knowledgeable and knew what he was doing. Superior service
Theresa A,
Bartlett, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726100438371
Lazy and unqualified
Didn't even pull the refrigerator out to see why it's making noise. Said the unit was work so he doesn't care about to noise it's making. Unqualified to fix it and lazy.
David Q,
Bartlett, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723584515478
It was worst experience ever!
The guy showed up with an attitude. Asked me in the driveway to describe the issue, as soon as I started, he interrupted me to ask my credit card, I said I have my wallet inside. went inside and paid the amount. he opened the outside fan compartment and pointed out it need maintenance. I told him I bought this house 6 months ago. then he was not able to open the box door with the breaker in inside. I told him it is pretty obvoius that the door you pulling has a stoppage with top cover either you have to puss that cover up first or the door has to slide down to open, he did not like that logical thinking, and told me to go inside to turned it off. I mentioned that I am not sure I will find the right circuit breaker. He said OK then I will come back when you know that. I request him to try to open it, He forced the door open with anger. after testing the system, he closed the compartment with all the debris inside, when I said you should have removed those bunch of leaves, he said you have to call maintenance for that, they will charge $150. at this point I lost it, and told him why you are so focused on the charge charge and charge. overall, zero satisfaction from the visit.
Customer IA,
West Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1719609890873
LG front load washer
he did not share contact information, he gave different diagnoses to me and my warranty company, which caused multiple conflicts
Dilip P,
Bartlett, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1709066182675
Wow, unbelievable
no call no show and all of a sudden I get this text message to Wright. The service technician that I requested never show up again this is second no-show they resend them for the second time but for the third time I asked for him not to ever come to my house again.
Rusty D,
Lombard, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707267838715