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2 Fox Valley Center Reviews
Read reviews from customers who used our services at 2 Fox Valley Center
Total reviews
359
Average Rating
4.5/5
Tech was great but the company rescheduled me three times with no explanation
Karin R,
Customer service response - We apologize for the inconvenience caused by the rescheduling and thank you for acknowledging our technician’s hard work. We appreciate your patience and feedback.
Sears Home Services on 1717600935777
The gentleman was very nice and respectful. I don’t feel like much was done to the actual unit in maintenance and inspection aspect. It was just sprayed it down with a hose to clean it out, I could have done that.
Shellie B,
Customer service response - We apologize that our service didn’t meet your expectations and appreciate you sharing your experience. Your feedback helps us improve.
Sears Home Services on 1717471093662
It took 4 times for Sears to come out and get all the correct parts for my washer. Then 2 more times I had an appointment and Sears never showed up. That is a lot of time I took off work! Finally on the 7th appointment Charles came and finally fixed the problem. Thank you Charles!
Julie K,
Customer service response - We apologize for the multiple appointments and missed visits, Julie. Thank you for your patience, and we're glad Charles was able to resolve the issue.
Sears Home Services on 1761868873149
Swetha P,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1752458066354
Tech was ok. We talked about 10 minutes, but my Mastercard has not arrived yet and you don’t take Amex, so he had to wait over 1:2 hour to get permission to take my Check $129 for 10 minutes of conversation. That is a bit much for 10 minutes and no work.
Steve S,
Customer service response - We apologize for the payment inconvenience, Sylvia. We appreciate your feedback and will work on improving our payment process.
Sears Home Services on 1751502730843
Way too much money
Vince L,
On the originally scheduled date for the tech to arrive, I had a 1-5 pm time frame. I received a call from the tech at 10:30 am that he was on his way, but I was not home and didn’t have my phone with me at the time. The tech arrived shortly before 11 am and I was still not home, so he left. When I saw the tech’s message that he was at my house 2 hours prior to when the appointment was scheduled to start, I called the customer service number and had to go thru the call tree, which never allowed me to speak with a human. The “robot” said my appointment was rescheduled for later in the afternoon, but the tech never arrived nor called. I rescheduled for the next morning and the tech arrived as planned.
Kevin D,
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779410160250
The tech Charlie was amazing. The actual people are great. SEARA, your customer support has been absolutely abysmal. Neither your customers nor your workers are happy with the changes. It shouldn’t have been such an issue the last few weeks getting our already paid for service taken care of If you have anything urgently needing to be worked on, I would steer clear of these guys. Great work(once they got to it) and great workers, but awful company at the top. Do better.
Michael D,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750208870764
Tech took the easy way out & didn't fix the issue. We're still having the issue and now I'm jumping through hoops with the Warranty company to get the original issue fixed the right way. Going on day 4 of being without the main fridge in my home. Not to mention the money I'm losing daily having to buy ice to fill our coolers or the loss of food. This experience has been beyond frustrating!
Dawn M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638536464
Debbie R,
Customer service response - Debbie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1717400951870
