2 Fox Valley Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Charles H
Very helpful and efficient. Diagnosed the problem explained what is was and provided options.
Customer service response - Thank you for the 5-star review, Charles! We're glad to hear the technician was helpful, efficient, and provided clear options for your issue.
Sears Home Services on July 07, 2025
David F
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on July 01, 2025
Maria T
So grateful, that's it's not a major issue. He was very thorough and gave us tips!
Customer service response - Thank you for the 5-star review, Maria! We're glad to hear the technician was thorough and provided helpful tips.
Sears Home Services on June 30, 2025
Matt M
I had a good experience getting my refrigerator repaired. Technician Saul was very professional and friendly. As promised, he called ahead to give me an ETA, as well as calling when he was 5 minutes away so I could secure my pets. He took the time to explain everything while doing a very thorough job. Thanks for the great service!
Customer service response - Thank you for the 5-star review, Matt! We're glad to hear Saul was professional, friendly, and thorough in repairing your refrigerator.
Sears Home Services on June 29, 2025
shawn C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 29, 2025
June H
Isadore is the best service technician we have ever had. He's friendly, efficient and highly knowledgeable. We will ask for him for any future appliance repairs.
Customer service response - Thank you for the 5-star review, June! We're glad to hear Isadore provided friendly, efficient, and knowledgeable service.
Sears Home Services on June 26, 2025
Diane G
He went above and beyond explaining everything to me. Very knowledgeable and kind
Customer service response - Thank you for the 5-star review, Diane! We're glad to hear the technician was knowledgeable, kind, and went above and beyond in explaining everything to you.
Sears Home Services on June 25, 2025
Dee B
Terrible!!! The technician extended the four hour window of time by more than an hour then canceled via text within 10 minutes of the time he was supposed to be here! Very poor customer service and total disrespect for my time which he wasted for an entire half day! Do not schedule an appointment with them!
Customer service response - Thank you for your feedback, Dee. We're sorry for the inconvenience and poor experience you had with our service. Please contact us directly so we can address this issue further.
Sears Home Services on June 23, 2025
Sheri H
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 19, 2025
Sibyl M
Steve was did a great job taking care of my microwave issue! I appreciate his courtesy, kindness and knowledge.
Customer service response - Thank you for the 5-star review, Sibyl! We're glad to hear Steve provided courteous, kind, and knowledgeable service for your microwave issue.
Sears Home Services on June 19, 2025