2 Fox Valley Center Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (272 reviews)

Vince L

November 19, 2023

Way too much money

Source: Google

Michael D

June 17, 2025

The tech Charlie was amazing. The actual people are great. SEARA, your customer support has been absolutely abysmal. Neither your customers nor your workers are happy with the changes. It shouldn’t have been such an issue the last few weeks getting our already paid for service taken care of If you have anything urgently needing to be worked on, I would steer clear of these guys. Great work(once they got to it) and great workers, but awful company at the top. Do better.

Source: Google

Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 17, 2025

Dawn M

June 05, 2024

Tech took the easy way out & didn't fix the issue. We're still having the issue and now I'm jumping through hoops with the Warranty company to get the original issue fixed the right way. Going on day 4 of being without the main fridge in my home. Not to mention the money I'm losing daily having to buy ice to fill our coolers or the loss of food. This experience has been beyond frustrating!

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on June 05, 2024

Debbie R

June 03, 2024
Source: Google

Customer service response - Debbie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on June 03, 2024

Mariela P

July 13, 2025

He did nothing for a terrible service.

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on July 13, 2025

Surya D

July 07, 2025

Technician seemed more interested to provide a repair quote which is almost equal to product price than checking the actual appliance issue in Diagnostic visit, which will be charged ($129) anyway. He didn't even care to put a foot cover even though Company's video shows how respectful Technicians will be clients home.

Source: Google

Customer service response - We apologize for the trouble you've faced, Surya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 07, 2025

Ashok C

June 15, 2025

Rude , unprofessional . Does not deserve this job.

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on June 15, 2025

Rajat G

June 15, 2025

Strongly recommend not to use Sears Appliance Repair. Technician was not sure how to debug the problem and looked puzzled from moment he started inspecting the problem. In the end, he just mentioned the board is having the problem and quoted $850 for repair to ensure diagnostic is done and I am liable to pay 129.00. I called another technician who was able to repair it in less than 1/3 of the price they quoted. I wasted 129.00 dollars on them, highly recommend not to call them.

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on June 15, 2025

Sylvia N

June 03, 2025

My ice maker was working until tech left

Source: Google

Customer service response - We apologize for the trouble you've faced, Sylvia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 03, 2025

Mohammed M

June 04, 2025

Didn’t share the details or the next steps and very vague

Source: Google

Customer service response - We apologize for the trouble you've faced, Mohammed. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on May 28, 2025

Average Rating: 4.5/5 (272 reviews)