2 Fox Valley Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Vince L
Way too much money
Michael D
The tech Charlie was amazing. The actual people are great. SEARA, your customer support has been absolutely abysmal. Neither your customers nor your workers are happy with the changes. It shouldn’t have been such an issue the last few weeks getting our already paid for service taken care of If you have anything urgently needing to be worked on, I would steer clear of these guys. Great work(once they got to it) and great workers, but awful company at the top. Do better.
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 17, 2025
Dawn M
Tech took the easy way out & didn't fix the issue. We're still having the issue and now I'm jumping through hoops with the Warranty company to get the original issue fixed the right way. Going on day 4 of being without the main fridge in my home. Not to mention the money I'm losing daily having to buy ice to fill our coolers or the loss of food. This experience has been beyond frustrating!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 05, 2024
Debbie R
Customer service response - Debbie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on June 03, 2024
Mariela P
He did nothing for a terrible service.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 13, 2025
Surya D
Technician seemed more interested to provide a repair quote which is almost equal to product price than checking the actual appliance issue in Diagnostic visit, which will be charged ($129) anyway. He didn't even care to put a foot cover even though Company's video shows how respectful Technicians will be clients home.
Customer service response - We apologize for the trouble you've faced, Surya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 07, 2025
Ashok C
Rude , unprofessional . Does not deserve this job.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 15, 2025
Rajat G
Strongly recommend not to use Sears Appliance Repair. Technician was not sure how to debug the problem and looked puzzled from moment he started inspecting the problem. In the end, he just mentioned the board is having the problem and quoted $850 for repair to ensure diagnostic is done and I am liable to pay 129.00. I called another technician who was able to repair it in less than 1/3 of the price they quoted. I wasted 129.00 dollars on them, highly recommend not to call them.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 15, 2025
Sylvia N
My ice maker was working until tech left
Customer service response - We apologize for the trouble you've faced, Sylvia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 03, 2025
Mohammed M
Didn’t share the details or the next steps and very vague
Customer service response - We apologize for the trouble you've faced, Mohammed. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 28, 2025